Manager, F&B

Churchill Downs Incorporated; Town of Waterloo (NY); On-site; USD 70,000 - 75,000; Full time

Job summary

Churchill Downs Incorporated is recruiting for a front-of-house leadership role at del Lago Resort & Casino. You will oversee food service outlets, monitor budgets, and staff deployments to ensure efficient operations and guest satisfaction.

The position requires a hospitality management degree and several years in F&B leadership, plus beverage experience in a high-volume setting. Training, growth, and competitive pay are offered in a dynamic casino environment.

Qualifications

• Bachelor’s degree in hospitality management.
• Minimum of three years of Food and Beverage management experience.
• Minimum of one year of beverage experience in a high-volume bar or bar/restaurant.

Responsibilities

• Supervise, motivate, and encourage staff in hiring and evaluating restaurant personnel.
• Investigate and resolve customer complaints to maintain positive relations.
• Prepares Team Member schedules to ensure proper staffing and labor control.
• Select, supervise, and evaluate assigned personnel.
• Responsible for determining work performance standards.
• Provide staff training and correct deficiencies.
• Establish action procedures and termination protocols when needed.
• Monitor guest satisfaction and maintain guest relations.
• Ensure sanitation and safety in front-of-the-house areas.

Skills

Communication

Team leadership

Education

Bachelor’s degree in hospitality management

Job description

With gaming, hotel, retail and restaurant positions, you can always find what you’re looking for at del Lago. Previous casino-industry experience is not required, but a friendly, positive attitude is. We’ll provide all the training you’ll need to succeed in your job and grow in your career. Whether it’s the fun of the slots or the excitement you only find at the best gaming tables, del Lago will bring the action you’re looking for. Our luxurious 205 room hotel with beds more comfy than home, services that make everyone feel like a high roller and spa treatments to soothe and rejuvenate. Wherever you’re coming from, however long you plan to stay, there’s only one destination in the Finger Lakes region that gives you everything you expect, and then some. Join a winning team today at del Lago Resort & Casino

JOB SUMMARY

Responsible for front of the house food services and functions of the assigned food service outlets, including monitoring of the budget, and staffing issues. Participates in employee development, assists in establishing department standards, guidelines and objectives while helping to maintain the internal control measures necessary for operational efficiency.

Pay Range: $70,000-$75,000 annually.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following statements are intended as general illustrations of the work in this job class and are not all inclusive.

• Supervise, motivate, and encourage the staff to openly communicate their suggestions, problems and needs in hiring and evaluating restaurant personnel
• Investigate and resolve customer complaints in order to maintain positive customer relations
• Prepares Team Member schedules to ensure the proper staffing level for service and labor control
• Select, supervise, and evaluate assigned personnel
• Responsible for determining work performance standards
• Provide for staff training, work with Team Members to correct deficiencies
• Implement corrective action and termination procedures
• Evaluate performance of the restaurant by monitoring guest satisfaction and building guest relation
• Conduct inspections of front-of-the-house areas to ensure compliance with procedures, security of company assets and guest and Team Member safety
• Monitors the proper sanitation of the beverage areas and storage and rotation of stock
• Develops and implements casino beverage quality and service standards
• Establishes and maintains a system and method of liquor inventory
• Ensures ongoing T.I.P.S. and service training for all beverage and other department Team Members, as needed
• Assists in developing marketing promotions to increase bar sales
• Actively promote guest satisfaction and repeat business by maintaining contact with kitchen staff, management, serving staff and guests to ensure that dining details are handled properly, and guest concerns are addressed in a timely and mutually satisfactory manner
• Coaches, mentors, advocates for the Team Member as well as the company and is a hospitality champion demonstrating old world hospitality with charm

Other duties as assigned

REQUIRED SKILLS AND ABILITIES

Must have ability to:

• Communicate effectively with all levels of Team Members, guests, and outside contacts.
• Work effectively in a fast-paced environment
• Move around all work areas effectively and efficiently
• Work long hours, including nights, weekends, and holidays

Extended time standing and sitting

EDUCATION AND EXPERIENCE

• Bachelor’s degree in hospitality management or eight years of restaurant experience
• Minimum of three years of Food and Beverage management experience, preferably in a high-volume casino or hotel environment
• Minimum of one year of beverage experience in a high-volume bar or bar/restaurant

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

In addition to the other duties described herein, every Team Member has the following responsibilities related to compliance with laws and regulations:

• Attend required training sessions offered by the casino
• Obtain required license(s)
• Perform the duties described in compliance with local laws and regulations
• Responsible for taking the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco
• Knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department
• Knowledge of the property’s programs to address problem gambling
• Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with gaming regulations and Internal Controls
• Responsible for taking the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management
• Reports any acts of wrongdoing on behalf of any Team Member that they have knowledge of

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.