HOSPITALITY EXPERIENCE SUPERVISOR

Compass Group Canada; Chicago (IL); On-site; USD 75,000 - 80,000; Full time

Job summary

Join a leading hospitality group as a Hospitality Services Supervisor in Chicago. In this role, you will oversee daily operations while fostering strong client relationships. The position requires leadership skills and experience in hospitality to ensure exceptional service delivery. Enjoy a competitive salary and a range of benefits aimed at promoting your wellbeing and professional development.

Benefits

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Health and Wellness Programs

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Qualifications

• Minimum of one year experience managing high-volume, multi-department operations in corporate or luxury hospitality.
• Skilled in business analysis and client value delivery.
• Proven leadership in team development and service excellence training.

Responsibilities

• Lead staff scheduling to ensure service coverage.
• Manage team performance and service delivery.
• Coordinate office logistics and communication with operations team.

Skills

Client relationship skills

Analytical thinking

Communication skills

Leadership

Multitasking

Education

Relevant degree or certification

Tools

Microsoft Office

Job description

Salary:$75000/yr-$80000/yr

Other Forms of Compensation:

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

The Hospitality Services Supervisor leads a cross-functional team and oversees daily operations. This role partners with the Hospitality Director to align workplace initiatives with operational and financial goals, foster strong client relationships, and support community engagement in a dynamic environment.

Core Functions
Serve as the main point of contact for all guests, employees, clients and vendors
Support office logistics
Build and maintain relationships with key business stakeholders, ensuring alignment with corporate standards
Foster a collaborative team environment
Leverage leadership training to support team development
Prepare and analyze daily, weekly, and monthly reports covering all office metrics
Coordinate and communicate effectively with the operations team to ensure accurate space and catering bookings
Resolve space and amenities issues to enhance user experience
Manage the team inbox and escalate service issues as needed
Guide and coach ambassadors to deliver exceptional guest experiences
Monitor floor activity, and recommend improvements to enhance service delivery

Responsibilities
Schedule staff to ensure full coverage across service areas in close collaboration with Accenture Floor Leadership
Communicate proactively with team and leadership, especially regarding changes or support needs
Maintain and audit online tools and processes for accuracy
Assist with workplace requests and workplace needs
Deliver and train team in white glove service; elevated attention to high level guests and meetings; influence and build skills in team members to maintain service standards
Lead daily team briefings and task coordination
Act as escalation point for service issues and customer feedback
Perform administrative duties and guide team members
Oversee a large team of Welcome Hosts across multiple floors
Support onboarding of new team members
Assist with onsite events and desk coverage
Manage employee and visitor badge processes per client standards
Perform other duties as required

Key Competencies
Quick, strategic, and analytical thinking
Strong client relationship and communication skills (written and verbal)
Strong presentation and listening skills
Ability to multitask under pressure while maintaining professionalism
Proficiency in Microsoft Office and workplace technology
Dependable, detail-oriented, and committed to operational excellence
Ethical and discreet with an elevated level of confidentiality
Ownership mindset and initiative-taking approach
Minimum of one year experience managing high-volume, multi-department operations in corporate or luxury hospitality
Skilled in business analysis and client value delivery
Proven leadership in team development and service excellence training

Apply to Flik today!

Flik is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Flik maintains a drug-free workplace.

Associates at Flik Hospitality are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Req ID: 1432805

Flik Hospitality Group

HILARIA KWAKUMEY

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