Hospitality Experience Coordinator

Alegria Travel Services; Casper (WY); Remote; USD 35,000 - 55,000; Full time

Job summary

Alegria Travel Services is seeking a personable Hospitality Experience Coordinator to support clients from initial inquiry to final delivery. This fully remote role emphasizes researching options, coordinating arrangements, and delivering a smooth client experience with clear, proactive communication.

The ideal candidate enjoys customer service, organization, and helping clients navigate travel options. Training is provided, and prior hospitality or reservations experience is helpful but not

Qualifications

• Excellent communication and interpersonal skills are essential.
• Strong customer-service mindset with the ability to stay helpful under pressure.
• High attention to detail and strong organizational abilities.
• Comfortable researching information online to compare options.
• Able to learn new digital platforms and systems quickly.

Responsibilities

• Gather information about client preferences and requests.
• Research accommodations, activities, transportation, and other available services.
• Assist with coordinating reservations and related arrangements.
• Communicate important information and updates to clients.
• Review confirmations and details for accuracy.
• Assist with modifications and special requests.
• Maintain organized client records and documentation.
• Follow up on outstanding information and upcoming arrangements.
• Communicate with hospitality and service providers when needed.
• Provide responsive and professional client support.

Skills

Excellent communication

Interpersonal skills

Customer-service mindset

Attention to detail

Organization

Online research

Learning new platforms

Reliability

Job description

Hospitality Experience Coordinator

Remote | Customer Service | Training Provided

We are looking for a personable and detail-oriented Hospitality Experience Coordinator to assist clients with researching services, coordinating arrangements, and creating a smooth experience from the initial request through completion.

This position is well suited for someone who enjoys customer service, organization, research, and helping clients navigate options based on their individual needs.

Key Responsibilities

• Gather information about client preferences and requests
• Research accommodations, activities, transportation, and other available services
• Assist with coordinating reservations and related arrangements
• Communicate important information and updates to clients
• Review confirmations and details for accuracy
• Assist with modifications and special requests
• Maintain organized client records and documentation
• Follow up on outstanding information and upcoming arrangements
• Communicate with hospitality and service providers when needed
• Provide responsive and professional client support

Qualifications

• Excellent communication and interpersonal skills
• Strong customer-service mindset
• High attention to detail
• Good organization and time-management skills
• Comfortable researching information online
• Ability to learn new digital platforms and systems
• Reliable, professional, and responsive
• Previous hospitality, customer service, reservations, or related experience is helpful but not required

Position Highlights

• Fully remote environment
• Comprehensive onboarding and training
• Continuing education opportunities
• Access to professional systems and resources
• Ongoing learning and skill development
• Collaborative team environment