Banquet Manager

Sheraton Grand Rapids Airport Hotel; Grand Rapids (MI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and short/long-term-dis

401(k) with company match

Tuition assistance

Discounted room rates at Concord‑under

Training, development, and career

Job summary

Concord Hospitality in Grand Rapids is seeking a passionate Banquet Manager to lead our events team and ensure every guest experience is exceptional, from weddings to corporate meetings and trainings. You will oversee event execution, guest service quality, and collaborate with the culinary team while coaching and developing your team for consistent, high-end service.

Evenings and weekends may be required. We offer competitive wages plus medical, dental, vision, life insurance, disability,

Qualifications

• Previous banquet or event management experience preferred.
• Strong leadership, communication, and organizational skills.
• Ability to motivate a team and ensure high-quality service.
• Guest-focused mindset with excellent attention to detail.
• Flexible to work evenings, weekends, and special events as needed.

Responsibilities

• Deliver exceptional guest service and ensure guest satisfaction throughout events
• Lead, motivate, and direct banquet team while maintaining standards of quality
• Greet guests and accommodate their needs during events
• Communicate clearly with guests regarding menus and service details
• Assist with food and beverage delivery and support servers during peak periods
• Train team members on plated and reception-style service (training provided)
• Anticipate guest needs and proactively monitor service quality
• Oversee event setup, execution, and clean-up
• Perform side work to prepare for upcoming events
• Maintain clean, safe, and organized service areas

Skills

Leadership

Communication

Organizational skills

Guest-focused

Team motivation

Flexible hours

Job description

We are looking for a passionate Banquet Manager to lead our events team and ensure every guest experience is exceptional. From weddings and reunions to corporate meetings and trainings, you'll oversee the execution of events with quality, timeliness, and outstanding service.

As a Concord Leader you will be responsible to:

• Inspire greatness in your team.
• Encourage and support team members to reach their full potential.
• Create a work environment that is a Great Place to Work for all.
• Lead with integrity, transparency, respect, and professionalism.
• Care for your team and their families.

Responsibilities

• Deliver exceptional guest service and ensure guest satisfaction throughout events
• Lead, motivate, and direct banquet team while maintaining standards of quality
• Greet guests and accommodate their needs during events
• Communicate clearly with guests regarding menus and service details
• Assist with food and beverage delivery and support servers during peak periods
• Train team members on plated and reception-style service (training provided)
• Anticipate guest needs and proactively monitor service quality
• Oversee event setup, execution, and clean-up
• Perform side work to prepare for upcoming events
• Maintain clean, safe, and organized service areas

Qualifications

• Previous experience in banquet or event management preferred
• Strong leadership, communication, and organizational skills
• Ability to motivate a team and ensure high-quality service
• Guest-focused mindset with excellent attention to detail
• Flexible to work evenings, weekends, and special events as needed

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) with company match
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our "Associate First" culture supports growth, balance, and diversity.

Built on five cornerstones-Quality, Integrity, Community, Profitability, and FUN!-our associates proudly cheer:

"We Are Concord!"

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.