Hospitality Customer Service Pro for Events

Bocatti Experience; San Antonio (TX); On-site; USD 23,000 - 34,000; Full time

Job summary

Bocatti Experience in San Antonio is seeking a Customer Service Representative to be the primary contact for clients and guests. You will handle inquiries, reservations, and event-related questions, ensuring a positive and professional experience. The role involves coordinating with event, kitchen, and service teams to support front-of-house operations during events.

Evening and weekend availability is required. Compensation ranges from $17.00 to $25.00 per hour, depending on experience.

Qualifications

• Previous customer service or hospitality experience preferred.
• Strong verbal and written communication skills.
• Ability to multitask and stay organized.
• Comfortable using basic computer systems and scheduling tools.
• Ability to work evenings and weekends as required.
• Professional demeanor and problem-solving mindset.

Responsibilities

• Respond to customer inquiries via phone, email, and in person
• Assist with reservations, bookings, and basic scheduling support
• Document customer interactions and update internal records
• Coordinate with event, kitchen, and service teams as needed
• Support front-of-house operations during events when required
• Follow company policies and customer service standards

Skills

Customer service

Communication

Multitasking

Scheduling tools

Professional demeanor

Evenings/weekends

Tools

Scheduling tools

Job description

Bocatti Experience in San Antonio is seeking a Customer Service Representative to be the primary contact for clients and guests. You will handle inquiries, reservations, and event-related questions, ensuring a positive and professional experience. The role involves coordinating with event, kitchen, and service teams to support front-of-house operations during events.

Evening and weekend availability is required. Compensation ranges from $17.00 to $25.00 per hour, depending on experience.