Hospitality Coordinator

Socket.dev; Georgetown Charter Township (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Sunset Manor & Village is seeking a Hospitality Coordinator to be the welcoming presence for residents, families, visitors, and staff. You will handle inquiries, coordinate reservations and transportation, and assist with events and administrative tasks to ensure a smooth, compassionate resident experience.

The role emphasizes relationship-building, confidentiality, and collaboration across departments, with a full-time schedule (Mon–Fri 8:30 am–5:00 pm) in a senior living environment.

Qualifications

• Must have a minimum of a high school diploma or GED equivalent.
• An associate's degree or higher in hospitality services, business, communications, or a related field is preferred.
• Equivalent job experience in hospitality, customer service, senior living, or similar service-centered environment is acceptable.

Responsibilities

• Serve as the first point of contact for residents, families, visitors, vendors, and team members, creating a warm and welcoming experience.
• Answer and direct phone calls, assist with inquiries, and provide information about campus services, amenities, and local attractions.
• Coordinate reservations, transportation, errands, tours, events, and other resident services.
• Support campus events and work closely with multiple departments to ensure resident and guest needs are met.
• Provide administrative and clerical support to department leaders, including managing messages, mail, packages, and reports.
• Monitor building access, visitor protocols, and maintain resident confidentiality at all times.
• Resolve concerns professionally and help create a positive experience for residents and guests.
• Serve as a resource for staff by assisting with systems, troubleshooting issues, and promoting efficient workflows and accurate data management.

Skills

Customer service

Communication

Education

High school diploma / GED

Associate degree in hospitality or related field (preferred)

Job description

Our Mission & How We Work

At Sunset, our mission is to provide quality services to senior adults in a spirit of Christian love. We believe people do their best work in environments where leadership is honest, dependable, caring, and clear. We aim to lead with humility, serve alongside our teams, show compassion in real moments, and hold standards in ways that support both quality and dignity.

Position Summary

At Sunset Manor & Village, our Hospitality Coordinator serves as the welcoming presence of our community, creating a first impression that reflects our mission to provide quality services to senior adults in the spirit of Christian love. This position plays a vital role in fostering a sense of ease, connection, and belonging for residents, families, visitors, and team members. The Hospitality Coordinator is a relationship-centered position that ensures every individual is seen, supported, and valued.

What this role would look like day to day:

• Serve as the first point of contact for residents, families, visitors, vendors, and team members, creating a warm and welcoming experience.
• Answer and direct phone calls, assist with inquiries, and provide information about campus services, amenities, and local attractions.
• Coordinate reservations, transportation, errands, tours, events, and other resident services.
• Support campus events and work closely with multiple departments to ensure resident and guest needs are met.
• Provide administrative and clerical support to department leaders, including managing messages, mail, packages, and reports.
• Monitor building access, visitor protocols, and maintain resident confidentiality at all times.
• Resolve concerns professionally and help create a positive experience for residents and guests.
• Serve as a resource for staff by assisting with systems, troubleshooting issues, and promoting efficient workflows and accurate data management.

Work Environment

• Competitive pay and benefits package
• EAP and Chaplain services provided
• Leadership that values honesty, follow-through, and care for people
• A workplace where accountability and support go hand in hand
• Meaningful work that directly supports the daily experience of senior adults

This position is working full-time, 40 hours per week. This role will be working 8:30 am - 5:00 pm Monday through Friday.

Requirements

Must have a minimum of a high school diploma or GED equivalent. An associate's degree or higher in hospitality services, business, communications, or a related field is preferred, or equivalent job experience in hospitality, customer service, senior living, or a similar service-centered environment.