Hospitality Collections & Customer Service Specialist

Desoto Athletic Club; Southaven (MS); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Free gym membership

Flexible hours

Free Child Care for staff

Employee discounts for DAC services

Job summary

Desoto Athletic Club in Southaven, Mississippi is seeking an experienced collections specialist to enhance our dynamic collections team. The ideal candidate will manage customer accounts, process refunds, and ensure timely payment collection while maintaining positive relationships with clients.

You will be trained to excel in a fun work environment, emphasizing outstanding customer service and effective communication skills. Benefits include a free gym membership, flexible hours, and employee discounts.

Qualifications

• Experience in collections or related field is preferred.
• Strong communication skills both in person and on the phone.
• Ability to work under pressure in a customer-facing role.

Responsibilities

• Process customer refunds and review account alterations.
• Resolve client inconsistencies and collect overdue payments.
• Develop effective repayment plans for clients.

Skills

Communication and negotiation skills

Customer service orientation

Ability to multitask

Computer proficiency

Interpersonal skills

Job description

Desoto Athletic Club in Southaven, Mississippi is seeking an experienced collections specialist to enhance our dynamic collections team. The ideal candidate will manage customer accounts, process refunds, and ensure timely payment collection while maintaining positive relationships with clients.

You will be trained to excel in a fun work environment, emphasizing outstanding customer service and effective communication skills. Benefits include a free gym membership, flexible hours, and employee discounts.