Customer Service Representative

Desoto Athletic Club; Southaven (MS); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Free gym membership

Flexible hours

Free Child Care for staff

Employee discounts for DAC services

Job summary

Desoto Athletic Club in Southaven, Mississippi is seeking an experienced collections specialist to enhance our dynamic collections team. The ideal candidate will manage customer accounts, process refunds, and ensure timely payment collection while maintaining positive relationships with clients.

You will be trained to excel in a fun work environment, emphasizing outstanding customer service and effective communication skills. Benefits include a free gym membership, flexible hours, and employee discounts.

Qualifications

• Experience in collections or related field is preferred.
• Strong communication skills both in person and on the phone.
• Ability to work under pressure in a customer-facing role.

Responsibilities

• Process customer refunds and review account alterations.
• Resolve client inconsistencies and collect overdue payments.
• Develop effective repayment plans for clients.

Skills

Communication and negotiation skills

Customer service orientation

Ability to multitask

Computer proficiency

Interpersonal skills

Job description

DAC Fitness has a passion for providing a beautiful facility, great customer service, and an environment that focuses on what's most important, the PEOPLE! This is way more than a job! Each shift will consist of greeting members, giving air-high fives, smiling, laughing, answering phones, providing the best hospitality experience possible for our members, and building meaningful relationships.

DAC Fitness is looking for an experienced and motivated collections specialist to join our dynamic collections team. Your duties will include processing customer refunds, reviewing account alterations, resolving client inconsistencies, and collecting overdue payments.

The role requires someone with the ability to balance between maintaining trustful relationships and guaranteeing timely payments. You should possess outstanding communication and negotiation skills.

For maximum success, you should:

• Be able to Smile.
• Know how to use a computer.
• Be a multi-tasker, a self-starter, and a social enthusiast.
• Outstanding communication and interpersonal skills.
• A team player.
• Tough skin is highly recommended! (You will get yelled at by a member a time or two.)

Essential Physical Requirements:

• Supervise assigned accounts to identify unresolved debts.
• Develop effective repayment plans.
• Follow-up with clients on overdue accounts.
• Oversee all monthly payments and refunds.
• The ability to communicate well in person and on the phone.

What Can We Do For You?

• We will turn you into a hospitality Superstar. A life skill for any career.
• We will teach you organizational and self-management skills.
• Provide you a fun environment to work in.

Benefits:

• Fun work environment.
• Free gym membership.
• Flexible hours
• Free Child Care for staff members during Child Care operating hours.
• Employee Discounts for DAC services and products.

DAC Fitness is an Equal Opportunity Employer. Background checks are required for some positions.