Hospitality Client Relations Lead — Day Shift

Forrest Solutions; Dallas (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

A leading service provider in Dallas is looking for a Client Relations Manager (Hospitality) to oversee client interactions, ensure operational excellence, and lead a team in delivering top-tier service experiences. The ideal candidate will have strong leadership skills and hospitality expertise, with a client-first focus. Exceptional communication and technical skills are necessary for success in this professional corporate environment.

Qualifications

• 2–3 years of experience in hotel, restaurant, or hospitality management preferred.
• Catering experience is a plus.

Responsibilities

• Build and maintain strong client relationships and ensure satisfaction.
• Conduct client satisfaction surveys and implement improvement initiatives.
• Oversee daily operations of client portfolio and revenue management.
• Manage HR and performance-related matters.
• Mentor managers and staff for growth opportunities.

Skills

Client-first mentality

Strong professionalism

Active listening

Adaptability under pressure

Strong verbal communication

Excellent technical skills

Exceptional customer service orientation

Tools

Microsoft Office Suite

Google Docs

Audio/visual equipment

Job description

A leading service provider in Dallas is looking for a Client Relations Manager (Hospitality) to oversee client interactions, ensure operational excellence, and lead a team in delivering top-tier service experiences. The ideal candidate will have strong leadership skills and hospitality expertise, with a client-first focus. Exceptional communication and technical skills are necessary for success in this professional corporate environment.