Hospitality Client Lead

Heyday; Somerville (MA); On-site; USD 26,000 - 29,000; Part time

Benefits offered by this job

Competitive Hourly Wage

Membership and Product Commission

Discounted Facials

Friends & Family Discount on Services

35% Product Discount

Paid time off

Professional Growth Opportunities

Job summary

Heyday is seeking a Hospitality Client Lead in Somerville, MA. You will be the welcoming host, connecting with clients, offering product recommendations, and leading a shop team to deliver a world‑class experience.

You’ll schedule with the Shop Manager, manage therapist appointments, and drive training for new hosts. Expect 25–35 hours weekly, with some events and weekend shifts available.

Qualifications

• 1–3 years in progressive retail or spa environment or similar.
• Experience leading a team or running shifts is preferred.
• 1–3 years experience in hospitality, hotels, restaurants, or similar industries is preferred.

Responsibilities

• Provide top-notch client service and hospitality.
• Work with the Shop Manager to adjust schedules for efficient operations.
• Manage Skin Therapist appointments within our booking system.
• Supervise on-shift staff, including deployment, delegation and troubleshooting.
• Contribute to training and coaching of new Host team members.
• Assist in daily shop tasks and projects.
• Demonstrate product knowledge, support restocking, manage inventory and assist clients with sales and returns.
• Work 25 to 35 hours per week, with shifts available for events.

Skills

Customer service

Problem-solving

Hospitality hosting

Sales skills

Time management

Initiative

Communication

Flexibility

Tools

Booking system

Job description

Benefits

• Employee discounts

Benefits

• Employee discounts

The Ideal Candidate

• Exceptional customer service and problem-solving skills.
• Serve as the ‘host’ of the Heyday Party, creating a warm, welcoming, and engaging experience for every guest.
• Confidence in selling products and services.
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• Proactive approach with the ability to take initiative and execute tasks independently.
• Excellent verbal and written communication skills, with the ability to collaborate with diverse personalities.
• Flexibility to work a non-traditional schedule, including weekends, opening shifts, and closing shifts.

Experience

• 1 to 3 years in progressive retail or spa environment and/or similar experience required.
• Experience leading a team or running shifts, preferred.
• 1 to 3 years experience in hospitality, hotels, restaurants, or similar industries, preferred.

About the Role

As a Hospitality Client Lead, you are the cornerstone of our organization’s success. Your expertise lies in creating a world-class client experience in our shops. You achieve this by connecting with our clients, offering product recommendations, anticipating their unique needs, resolving queries, and leading a team.

What You’ll Do

• Provide top-notch client service and hospitality.
• Work with the Shop Manager to handle schedule adjustments, ensuring efficient operations.
• Manage Skin Therapist appointments within our booking system
• Supervise on-shift staff, including deployment, delegation, and troubleshooting.
• Contribute to the training and coaching of new Host team members.
• Assist in daily shop tasks and projects.
• Demonstrate product knowledge, support restocking efforts, manage inventory, and assist clients with product sales and returns.
• 25 to 35 hours a week (plus opportunity to pick up shifts and event work).

Benefits

Our benefits include, but are not limited to:

• Competitive Hourly Wage
• Membership and Product Commission
• Discounted Facials
• Friends & Family Discount on Services
• 35% Product Discount
• Paid time off
• Professional Growth Opportunities

About Heyday

We’re Heyday, a fast-growing skincare brand transforming the facial experience—and we’re just getting started. With over 1 million facials performed over the past ten years, we’ve proven that personalized skincare and consistency are key to unlocking progress. But at Heyday, it’s not just about skin. It’s about building a community of passionate professionals dedicated to helping others feel confident and empowered on their skin journey.

We’ve been named Best Facial by New York Magazine and Cosmopolitan, but the real win is creating an inspiring, growth-oriented workplace for our team. Whether you’re an esthetician, shop leader, or part of our corporate team, you’ll be surrounded by people who are as driven, caring, and innovative as you are.

At Heyday, we’re always looking ahead—because the best is yet to come. Ready to be part of what’s next?

Our Commitment

Heyday is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.

Compensation

$19.00 - $21.00 per hour

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Heyday Skincare Corporate.