Hospitality Clerk

Lancesoft; New York (NY); On-site; USD 25,000 - 30,000; Full time

Job summary

Lancesoft is seeking a Guest Services/Check-in Specialist for a 0-12 month contract in New York. You will greet guests, assist security with check-ins, and coordinate with hosts and attendees to ensure a smooth welcome.

Requirements include a high school diploma, 1–3 years in a similar role, strong organization and customer service skills, proficiency with Microsoft Office, problem-solving, and basic AV equipment. Some lifting up to 50 lbs and no parking; public transit available.

Qualifications

• High school diploma or equivalent.
• 1–3 years of experience in similar role.
• Strong organization and coordination skills.
• Outstanding customer service skills.
• Proficient with Microsoft Office.
• Experience using audio-visual equipment.

Responsibilities

• Greet guests as they arrive and assist security with check-in.
• Coordinate with meeting hosts and guests during the check-in process.
• Assist guests and colleagues as needed in the lobby and check-in area.
• Stand and engage with onsite employees, guests, and the customer as required.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

High school diploma

Tools

Microsoft Office

Audio-visual equipment

Job description

Contract

0-12 Months (Temporary)

Shift Timing

8: 00 am to 5: 00 Pm (Mon to Fri)

Interview Type

Virtual, then second interview in-person

Job Description

We are looking for a candidate that has strong customer service experience and strong communication skills. Candidate must display a professional demeanor and be able to problem solve any challenges guests may have. This employee will greet guests as they arrive and assist security with the check-in process for anyone entering the customer's lobby area. They will also work as a liaison with meeting hosts and guests during the check-in process. There will be certain times of the day where the employee may need to stand and engage with onsite employees, guests, and the customer.

CW is Expected to adhere to the company standard of lifting 50 lbs. There is no parking, public transportation is available.

Typically Requires

• Requires high school diploma or equivalent.
• Requires 1-3 years of experience in the field or in a related area.
• Experience working in Headquarters environment preferred.
• Outstanding organization and coordination skills.
• Demonstrated customer service skills.
• Good PC inclusive of Microsoft suite skills.
• Good problem-solving skills.
• Ability to use audio visual equipment.
• Minimum supervision/oversight required.