Hospitality & Belonging Lead

Newcharlotte; Matthews (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

New City is seeking a Hospitality Coordinator to lead and oversee the hospitality teams at the Matthews campus, creating welcoming spaces where guests feel they belong and can take meaningful next steps toward connection.

You will recruit, train, and develop volunteers; manage schedules and supplies; and partner with staff to execute Sunday services and holiday events. This role emphasizes discipleship and belonging within the Matthews community.

Qualifications

• Strong leadership and organizational abilities.
• Excellent written and in-person communication skills.

Responsibilities

• Provide structure and support for Hospitality volunteer teams through weekly scheduling, communication, and coordination.
• Lead Sunday morning Hospitality teams in alignment with New City mission, vision, and values.
• Cultivate a Sunday morning environment that is welcoming, intentional, and communicates belonging to First Time Guests.
• Equip and develop Sunday morning Hospitality volunteers through 1-on-1s, trainings, and ongoing encouragement.
• Identify, encourage, and recruit people to take a step in their Discipleship Journey.
• Maintain Hospitality supplies and inventory, including restocking and purchasing necessary supplies for ministry environments.
• Coordinate the Matthews team in planning, organizing, and executing Christmas Eve and Easter decorating.
• Oversee Matthews Assimilation Process through managing CCB process queues and ensuring timely follow up with First Time Guests.
• Intentionally connect with First Time Guests as they take a step into Belonging and community.
• Meet with First Time Guests and regular attendees, helping guide them in their Discipleship Journey and mobilize them to the appropriate opportunities.
• Help execute environments for adults to connect and engage at New City, including Connection Point, Next Step Lunch, and related environments.
• Be present for all staff stand up and staff meetings.
• Attend Matthews Team Meetings
• Other duties as assigned by Matthews Ministry Director

Skills

Leadership

Organization

Interpersonal communication

Volunteer management

Recruiting

Training

Discipleship

Job description

New City is seeking a Hospitality Coordinator to lead and oversee the hospitality teams at the Matthews campus, creating welcoming spaces where guests feel they belong and can take meaningful next steps toward connection.

You will recruit, train, and develop volunteers; manage schedules and supplies; and partner with staff to execute Sunday services and holiday events. This role emphasizes discipleship and belonging within the Matthews community.