Guest Experience Director: World-Class Hospitality Leader

LCBC Church; New York (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement plan

Counseling benefit

Flexible schedules

Paid time off

Casual dress

Development days

Professional and spiritual development

Job summary

LCBC Church is seeking a Hospitality Coordinator to set the pace for world-class hospitality and guest experience across our local campuses in New York. You will recruit, train, and empower volunteer teams, build warm environments, and cast vision for exceptional service during weekend gatherings and events.

In this role you will partner with campus leadership to oversee onboarding, guest services, and operations, while upholding LCBC’s values and confidentiality.

Qualifications

• Strong people and conflict resolution skills.
• Strong oral and written communication skills.
• Strong organizational and time management skills.
• Strong computer skills with the ability to learn appropriate software skills.
• Ability to maintain absolute confidentiality in handling office and volunteer matters.

Responsibilities

• Set the pace for a world-class level of hospitality and customer service locally.
• Build and develop strong volunteer teams: recruit, train, equip, empower, and sustain regularly.
• Create excellent, inviting, and warm environments.
• Vision cast constantly.
• Assist with location-specific responsibilities as designed by the Campus Pastor.
• Administrative duties as assigned
• Lead and give oversight to the Attendee Onboarding Process
• Lead and give oversight to Guest Experience Volunteer Teams: Greeters, Host teams, Parking, Communion, Programs, Cleaning teams, etc.
• Office and Administration team
• Special Events teams
• Café and Retail

Skills

People skills

Conflict resolution

Communication skills

Organizational skills

Time management

Computer skills

Confidentiality

Job description

LCBC Church is seeking a Hospitality Coordinator to set the pace for world-class hospitality and guest experience across our local campuses in New York. You will recruit, train, and empower volunteer teams, build warm environments, and cast vision for exceptional service during weekend gatherings and events.

In this role you will partner with campus leadership to oversee onboarding, guest services, and operations, while upholding LCBC’s values and confidentiality.