Hospitality Bartender: Guest Experience & Growth

TownePlace Suites Miami Airport; Miami (FL); Sur place; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Exclusive global hotel discounts

401(k) with employer match

Paid time off

Career growth opportunities

Volunteer time off

Résumé du poste

Naples Hotel Group is seeking a Bartender to prepare and serve beverages in our hotel dining area. You will greet guests, provide menu knowledge, take orders, and ensure a superior guest experience in alignment with brand standards.

Responsibilities include processing payments, maintaining bar cleanliness, and collaborating with kitchen and service teams to deliver orders promptly. TIPS and ServSafe certifications are required; training is provided if needed.

Qualifications

• Must be at least 21 years of age to serve alcoholic beverages.
• Experience handling cash, credit card transactions, and balancing end-of-shift receipts preferred.
• Accuracy in preparing drinks, processing orders, and following health and safety guidelines is critical.
• Ability to work under stress.
• Must be team-oriented with a strong sense of urgency and accountability.
• Previous experience in customer service and food & beverage is preferred.
• Familiarity with POS systems required.
• TIPS certification required; training will be provided if not currently certified.
• ServSafe certification required; training will be provided if not currently certified.

Responsabilités

• Warmly welcome guests and present menus in a professional manner.
• Demonstrate thorough knowledge of menu offerings, including ingredients and preparation methods, and effectively communicate options to guests.
• Inform guests of daily specials and any menu changes.
• Accurately take food and beverage orders, noting any special requests or dietary needs.
• Input orders into the POS system promptly and accurately.
• Engage with guests to address questions, provide recommendations, and ensure a positive experience.
• Serve food and beverages in accordance with brand standards and presentation guidelines.
• Anticipate guest needs by monitoring dining activity (e.g., offering refills, clearing finished plates, presenting checks).
• Process guest payments, issue receipts, and ensure correct billing procedures.
• Maintain cleanliness and organization of tables, bar area, barback, and service stations.
• Collaborate with kitchen and service teams to ensure timely delivery of orders and guest satisfaction.
• Communicate effectively with team members and other hotel departments to support a smooth service flow.
• Adhere to proper food rotation procedures to minimize waste and ensure product freshness.
• Stock and replenish bar supplies, garnishes, and food items as needed.
• Check guest identification to verify legal drinking age.
• Prepare alcoholic beverages in accordance with established recipes and portion standards.
• Monitor guest behavior and exercise sound judgment when determining whether to continue alcohol service.
• Maintain accurate temperature and waste logs in accordance with safety and health guidelines.
• Receive and inspect bar deliveries for accuracy and quality.
• Fulfill internal beverage orders per restaurant or event specifications.
• Reset bar and tables at guest departure and at end of shift.
• Ensure all alcoholic beverage stations remain attended at all times.
• Greet every guest with a friendly smile and positive attitude throughout the shift.
• Follow hotel procedures for handling lost and found items.
• Collaborate with other departments to address guest concerns or service needs.
• Promote guest and team safety by adhering to established security protocols, including emergency response, key control, and confidentiality standards.
• Follow all company policies and safety procedures; report accidents, injuries, or hazards to management, and complete required safety training and certifications.
• Must maintain a professional appearance in accordance with company standards.
• Additional responsibilities may be assigned as needed to meet evolving business demands.

Connaissances

Cash handling

Customer service

Teamwork

Stress management

Attention to detail

Formation

TIPS certification

ServSafe certification

Outils

POS systems

Bar tools

Description du poste

Naples Hotel Group is seeking a Bartender to prepare and serve beverages in our hotel dining area. You will greet guests, provide menu knowledge, take orders, and ensure a superior guest experience in alignment with brand standards.

Responsibilities include processing payments, maintaining bar cleanliness, and collaborating with kitchen and service teams to deliver orders promptly. TIPS and ServSafe certifications are required; training is provided if needed.