Hospitality Audiovisual Manager- Miami, FL

Mills James, Inc.; Miami (FL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Bonus & Commission

Health & Wellness for employee

Dental & Vision

401(k) + match

Paid Time Off

Career Growth

Job summary

Mills James, Inc. seeks an experienced Hotel AV Manager to oversee on-site audiovisual operations at a premier hotel property in Miami. You will manage event execution, AV equipment, and client relationships while leading a team of AV professionals to deliver exceptional service.

The role requires hospitality-focused leadership, hands-on live event support, and a commitment to operational excellence in a fast-paced hotel environment.

Qualifications

• Bachelor's degree in live events, hospitality, or AV services.
• Minimum 3 years in hospitality, customer service, or operations management.
• Hands-on experience supporting AV systems for live events or meetings.
• Working knowledge of professional AV equipment, signal flow, and event production workflows.
• Proficiency with Microsoft Office and AV-related software systems.

Responsibilities

• Oversee daily AV setup, operation, and strike for meetings, conferences, and events.
• Maintain AV equipment, testing, and inventory in line with standards.
• Coordinate labor and equipment with internal staff and approved external resources.
• Serve as onsite AV point of contact for hotel clients and stakeholders.
• Lead and coach AV technicians, scheduling to meet event demands.

Skills

Live events

Hospitality ops

Client relations

Team leadership

Education

Bachelor's degree in related field

Tools

MS Office

Job description

Company Overview

Mills James is a leading provider of professional audiovisual (AV) services for luxury hotels, convention centers, and Fortune 500 companies worldwide. We partner with hospitality clients to deliver seamless event technology experiences through innovative AV solutions, exceptional customer service, and operational excellence.

We are seeking an experienced Hotel AV Manager to oversee on-site audiovisual operations at a premier hotel property.

Position Summary

The Hotel AV Manager is responsible for the day-to-day management of audiovisual services within a hotel environment. This role oversees event execution, AV equipment, client relationships, and a team of AV professionals to ensure high-quality service delivery, client satisfaction, and efficient operations.

This position requires strong leadership skills, a hospitality-focused mindset, and handsson experience supporting live meetings and events.

Key Responsibilities

AV Operations & Event Support

• Oversee daily audiovisual setup, operation, and strike for meetings, conferences, and events
• Ensure AV equipment is properly maintained, tested, and inventoried
• Coordinate labor and equipment needs using internal staff and approved external resources
• Ensure accurate billing, documentation, and reporting in accordance with company standards
• Maintain a professional presence that reflects Mills James' service and brand standards

Client & Hotel Partner Relations

• Serve as the primary onsite AV point of contact for hotel clients and event stakeholders
• Ensure client expectations are met or exceeded through proactive communication and onsite support
• Collaborate with hotel leadership, vendors, and internal Mills James teams to deliver seamless events

Team Leadership & Development

• Lead, coach, and develop AV professionals and technicians
• Schedule staff appropriately to meet event demands and operational needs

  Team Leadership & Development

  • Promote a positive, collaborative work environment focused on service excellence and continuous improvement
  • Support training initiatives to keep staff current on evolving AV technologies and best practices

  Qualifications

  • Bachelor's degree or an equivalent combination of education and relevant experience in live events, hospitality, or audiovisual services
  • Minimum 3 years of experience in hospitality, customer service, or operations management
  • 23 years of handson experience supporting audiovisual systems for live events or meetings
  • Working knowledge of professional AV equipment, signal flow, and event production workflows
  • Proficiency with Microsoft Office and AVrelated software systems
  • Valid driver’s license required
  • Ability to work a flexible schedule, including evenings, weekends, and holidays as business needs require

  Physical Requirements (ADA Compliance)

  • Ability to safely lift, move, or position equipment weighing up to 50 pounds, with or without reasonable accommodation
  • Ability to stand, walk, bend, and reach for extended periods during event setup and operation
  • Ability to work in event spaces, including ballrooms, meeting rooms, and backofhouse areas

  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

  Benefits

  Mills James offers a competitive and comprehensive benefits package for this full-time position, including:

  • Generous Bonus and Commission Program
  • AnthemERC Health & Wellness Incentive Program
  • Guardian dental, and vision coverage
  • 401(k) and Roth 401(k) with discretionary company match
  • Paid time off and holidays
  • Opportunities for professional growth within a nationally recognized AV organization

  Why Join Mills James

  At Mills James, you'll be part of a collaborative, service-driven team that values innovation, professionalism, and hospitality excellence. If you are passionate about live events and delivering exceptional client experiences, we invite you to apply.