Hospitality Attendant

Tasting Room Expo; Northern (KY); Hybrid; USD 17,000 - 25,000; Full time

Job summary

Tasting Room Expo is seeking a Hospitality Attendant to provide exceptional guest service at the winery, supporting management initiatives. The role involves wine delivery to guests, glassware upkeep, restocking, and maintaining a clean, welcoming environment.

Candidates should have restaurant experience, strong organizational skills, and excellent communication. Flexible schedule including evenings and weekends is required; physical ability to lift up to 50 lbs is expected.

Qualifications

• Previous experience in a restaurant setting preferred.
• Strong organizational skills; ability to manage priorities and workflow.
• Excellent customer service skills.
• Good judgment with the ability to make timely and sound decisions.
• Professional appearance and demeanor.

Responsibilities

• Continually wash and polish glassware.
• Delivers purchased wines to client's vehicle in parking lot.
• Retrieve wines from various locations.
• Clear wine glasses from bar and tables after guest leave.
• Clear all silverware, dishes, glassware, etc. to washing areas.
• Replenish glassware in racks under countertop.
• Promptly clean table tops.
• Inspect restrooms every 30 minutes and restock as needed.
• Respond to guests and communicate requests to staff or manager.
• Restock merchandise and collateral materials as needed.

Skills

Customer service

Restaurant experience

Organization

Job description

Position Summary:

The Hospitality Attendant position is responsible for providing exceptional customer service to the winery's guests, as well as support all management initiatives by the Terlato Family and the Sr. Retail & Hospitality Manager and Hospitality Manager.

Performance Measures:

• Positive attitude and enthusiasm towards job, customers, and co-workers.
• Ability to anticipate guest's needs and provide exceptional service.
• Ability to demonstrate productivity and initiative.
• Dependability (timeliness) and attention to detail (ability to perform duties as delegated by manager).

Essential Duties and Responsibilities:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Continually wash and polish glassware.
• Delivers purchased wines to client's vehicle in parking lot.
• Retrieve wines from various locations.
• Clear wine glasses from bar and tables after guest leave.
• Clear all silverware, dishes, glassware, etc. to appreciate areas for washing.
• Replenish glassware in racks under countertop.
• Promptly clean table tops.
• Check floor and clean as required. Reset and arrange tabletops.
• Inspect restrooms every 30 minutes and clean/restock as needed.
• Respond appropriately to guests; communicate guest requests to tasting room staff/manager immediately.
• Restock merchandise and collateral materials as needed.
• Performs others duties as assigned by manager.

Professional Qualifications:

• Previous experience in a restaurant setting preferred.
• Strong organizational skills; ability to manage priorities and workflow.
• Excellent customer service skills.
• Good judgment with the ability to make timely and sound decisions.
• Creative, flexible, and innovative team player.
• Professional appearance and demeanor.
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
• Possess a flexible schedule and able to work evenings and weekends.
• Self-starter, clear communicator, positive team player, multi-tasker
• Ability to lift up to 50lbs
• Must provide proof of full Covid-19 vaccination

For California Residents:

We may collect the following categories of personal information in connection with the submission of your resume or application materials to us for employment, and if hired, your employment with us: identifiers (e.g., name, address, email address, birthdate, passport number); personal records (e.g., telephone number, signature, education information, criminal background information, travel information for interviews); biometric information (e.g., results of urine test); and professional or employment information (e.g., resume, employment history, background check forms, references). We may also draw inferences from the personal information we collect about you, such as information about your abilities and aptitudes. The above categories of personal information are collected for the following business purposes: providing you services and benefits (e.g., recruitment, verifying your information, administering the hiring process); processing interactions and transactions (e.g., to comply with federal and state laws requiring us to maintain certain records, managing the workforce); and security (e.g., detecting security incidents, protecting against fraudulent or illegal activity).