Hospitality Associate / Upscale Front Desk - Full Time

Roland Park Place, Inc.

Baltimore (MD)

On-site

USD 24,796 - 27,552

Full time

14 days+

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Benefits offered by this job

Medical/dental/vision insurance

Legal plan

Identity Theft protection

Group Critical Illness Insurance

Hospital Indemnity Insurance

12 Paid Sick days

9 paid Holidays

403(b) retirement with a 4% company ��

Free meals

Free area attraction tickets

Employee Hardship Fund

Employee assistance program

Free on-site parking

Discounted MTA passes

Free education/training classes

PayActiv (daily pay)

Hospitality On Call Pay

Job summary

Roland Park Place in Baltimore, MD is seeking a Hospitality Associate for the upscale front desk. This full-time role blends concierge-level service with resident support and front desk coverage to ensure warmth, professionalism, and excellence in every interaction.

The ideal candidate has 3+ years in hospitality or luxury customer service, strong interpersonal skills, and the ability to multitask in a busy environment.

Qualifications

High school diploma or GED required.
Minimum of 3 years of experience in hospitality, concierge, front desk, senior living, healthcare, hotel, luxury residential living.
Strong interpersonal skills with the ability to interact respectfully with older adults, families, visitors and team members.
Ability to multitask, prioritize, and remain calm in a busy environment.
Basic computer skills, including email, typing, scheduling systems.

Responsibilities

Greet residents, families, visitors, vendors and guests with warmth and professionalism.
Serve as a hospitality ambassador, reflecting luxury service.
Build relationships by personalizing service and learning resident preferences.
Anticipate resident needs and offer proactive assistance.
Assist residents/visitors with arrivals, departures, packages, mobility, and directions.
Deliver items promptly and courteously, ensuring excellent service.
Provide concierge-level service and coordinate transportation or requests.
Take ownership of requests and ensure satisfaction from start to finish.
Resolve concerns with empathy and urgency, coordinating with other departments.
Operate the front desk and support reception operations.

Skills

Customer service

Professionalism

Communication

Multitasking

Education

High school diploma or GED

Tools

Typing

Scheduling systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Hospitality Associate / Upscale Front Desk - Full Time

Roland Park Place, Baltimore, MD, US

27 days ago Requisition ID: 1736

Salary Range: $18.00 To $20.00 Hourly

At Roland Park Place, hospitality is at the heart of everything we do. We are seeking a professional, service-oriented Hospitality Associate to create an exceptional first impression for residents, families, guests, and visitors. This position combines concierge-level customer service with resident support, front desk coverage, and daily hospitality services to ensure every interaction reflects warmth, professionalism, and excellence.

This role is ideal for individuals with experience in luxury hotels, resorts, concierge services, upscale residential communities, senior living, healthcare reception, or other high-touch customer service environments.

What you will be doing:

Greet every resident, family member, visitor, vendor, and guests with warmth, professionalism, genuine hospitality and a sincere desire to create a memorable experience.
Serve as a hospitality ambassador for Roland Park Place by creating exceptional first and last impressions that reflect the community’s commitment to luxury service.
Build meaningful relationships with residents by learning their preferences, recognizing them by name whenever possible, and delivering personalized service that exceeds expectations.
Anticipate resident and guest needs before they are expressed, proactively offering assistance and identifying opportunities to enhance their experience.
Assist residents and visitors arriving and departing the community, including helping with packages, personal belongings, mobility assistance, and escorting guests to their destinations whenever appropriate.
Deliver packages, flowers, mail and other resident items promptly, accurately and courteously while maintaining excellent service
Provide concierge level service by answering questions, offering directions, coordinating transportation or resident requests, and connecting residents with appropriate services throughout the community.
Take ownership of resident and guest requests from start to finish, ensuring concerns are resolved promptly and following up to confirm complete satisfaction.
Respond to service concerns with empathy, professionalism, and urgency, working collaboratively with other departments to turn challenges into positive experiences.
Operate the front desk in a welcoming, efficient, and professional manner, including, answering telephones promptly, directing calls, registering visitors, and supporting reception operations.
Communicate effectively with multiple departments to ensure seamless service and timely fulfillment of resident needs.
Maintain a polished, organized, and welcoming appearance throughout the reception area, lobby, and other public spaces, recognizing that every detail contributes to the resident experience.
Protect resident privacy and maintain confidentiality while handling sensitive information with professionalism and discretion.
Observe all safety and security procedures, remain alert to potentially unsafe conditions, and respond calmly and appropriately during emergencies.
Perform other hospitality related duties as assigned.

What we are looking for:

Ability to uphold our core values and follow policies and procedures.
High school diploma or GED required.
Minimum of 3 years of experience in hospitality, concierge, front desk, senior living, healthcare, hotel, luxury residential living.
Strong interpersonal skills with the ability to interact respectfully with older adults, families, visitors, vendors and team members.
Ability to multitask, prioritize, and remain calm in a busy environment.
Basic computer skills, including email, typing, scheduling systems.
Valid Maryland driver’s license and satisfactory driving record.
Ability to read, understand, and follow written procedures, safety guidelines, schedules, and resident service instructions.

What we offer:

Our Full-Time associates are offered competitive wages and a best-in-class benefits package which includes:

Medical/dental/vision insurance effective 1st of the month following hire date
Legal plan
Identity Theft protection
Group Critical Illness Insurance
Hospital Indemnity Insurance
12 Paid Sick days
9 paid Holidays (including your birthday!)
403(b) retirement with a 4% company match after 90 days of employment
Free meals
Free area attraction tickets
Employee Hardship Fund
Employee assistant program
Free on-site parking
Discounted MTA passes
Free education/training classes
PayActiv (daily pay)
Hospitality On Call Pay

We have a culture of development and offer further career opportunities and advancement for our associates.

Come join us at Roland Park Place and see why we continue to be the #1 CCRC in Maryland, #5 in the Nation, and Certified as a Great Place to Work.

What you will be doing:

Greet every resident, family member, visitor, vendor, and guests with warmth, professionalism, genuine hospitality and a sincere desire to create a memorable experience.
Serve as a hospitality ambassador for Roland Park Place by creating exceptional first and last impressions that reflect the community’s commitment to luxury service.
Build meaningful relationships with residents by learning their preferences, recognizing them by name whenever possible, and delivering personalized service that exceeds expectations.
Anticipate resident and guest needs before they are expressed, proactively offering assistance and identifying opportunities to enhance their experience.
Assist residents and visitors arriving and departing the community, including helping with packages, personal belongings, mobility assistance, and escorting guests to their destinations whenever appropriate.
Deliver packages, flowers, mail and other resident items promptly, accurately and courteously while maintaining excellent service
Provide concierge level service by answering questions, offering directions, coordinating transportation or resident requests, and connecting residents with appropriate services throughout the community.
Take ownership of resident and guest requests from start to finish, ensuring concerns are resolved promptly and following up to confirm complete satisfaction.
Respond to service concerns with empathy, professionalism, and urgency, working collaboratively with other departments to turn challenges into positive experiences.
Operate the front desk in a welcoming, efficient, and professional manner, including, answering telephones promptly, directing calls, registering visitors, and supporting reception operations.
Communicate effectively with multiple departments to ensure seamless service and timely fulfillment of resident needs.
Maintain a polished, organized, and welcoming appearance throughout the reception area, lobby, and other public spaces, recognizing that every detail contributes to the resident experience.
Protect resident privacy and maintain confidentiality while handling sensitive information with professionalism and discretion.
Observe all safety and security procedures, remain alert to potentially unsafe conditions, and respond calmly and appropriately during emergencies.
Perform other hospitality related duties as assigned.

What we are looking for:

Ability to uphold our core values and follow policies and procedures.
High school diploma or GED required.
Minimum of 3 years of experience in hospitality, concierge, front desk, senior living, healthcare, hotel, luxury residential living.
Strong interpersonal skills with the ability to interact respectfully with older adults, families, visitors, vendors and team members.
Ability to multitask, prioritize, and remain calm in a busy environment.
Basic computer skills, including email, typing, scheduling systems.
Valid Maryland driver’s license and satisfactory driving record.
Ability to read, understand, and follow written procedures, safety guidelines, schedules, and resident service instructions.

What we offer:

Our Full-Time associates are offered competitive wages and a best-in-class benefits package which includes: