Hospitality Associate (Club Opener)

The Fitness Equation; Ashburn (VA); On-site; USD 13,776 - 20,664; Part time

Benefits offered by this job

Competitive compensation

Benefits

Free membership

Educational assistance up to $500 per year

Job summary

The Fitness Equation is seeking a Hospitality Associate (Club Opener) to provide exceptional service and manage the front desk during early morning shifts. Key responsibilities include greeting members and guests, answering phones, and maintaining facility cleanliness.

This role requires a positive attitude, strong communication skills, and an ability to handle member concerns effectively. CPR and First Aid certifications are preferred. Enjoy competitive compensation, benefits, and a free membership.

Qualifications

• Active H.S. student or completed H.S. diploma/GED minimum.
• Ability to communicate professionally and provide appropriate and effective problem solving information to members, guests, and staff.
• Ability to initiate task management and keep control of front desk during slow times and peak times.
• Interest in and passion for physical fitness.
• CPR and First Aid qualifications (preferred).
• Health club work experience (preferred).

Responsibilities

• Greets members, guests, and staff with enthusiasm and a friendly attitude.
• Answers telephones and communicates in a professional manner.
• Checks in members and verifies their access to the club.
• Works with management to update member billing information and handle inquiries.
• Distributes towels and resolves member concerns.
• Maintains cleanliness of front desk and exercise area.

Skills

Communication skills

Problem-solving

Task management

Interest in fitness

Education

High School Diploma or GED

Job description

The Fitness Equation is looking for a professional, performance‑driven Hospitality Associate (Club Opener). The Hospitality Associate (Club Opener) is the first face a member, guest, or staff member sees when entering our club and works the opening shift arriving at 3:30 A.M. on weekdays. We rely on our Hospitality staff to greet with a smile, welcoming attitude, and an eagerness to attend to members’ needs and provide exceptional service. This role also requires multitasking skills to manage an organized and efficient front desk and work out area.

Responsibilities

• Greets members, guests, and staff with enthusiasm and a friendly attitude.
• Answers telephones, transfers calls, takes messages, and communicates in a professional manner.
• Checks in members with barcodes, verifies ability to access the club, and stops those who are unable to access the club.
• Works with TFE Management to update member billing information, sells authorized Front Desk POS items, and transfers interviewees, business partners, and other guests to their meeting locations.
• Keep members informed of events happening in the club and promotional messages.
• Distributes towels and other items that may be provided at Front Desk.
• Resolves and mediates member concerns in a calm and controlled manner.
• Maintains a clean and organized front desk work area.
• Maintains exercise floor, equipment, and facility cleanliness to ensure readiness for use.
• Assists and educates members and guests on the exercise floor to ensure club policies are adhered to.
• Maintains fitness and sports amenities in the club such as Basketball, Volleyball, and Rock Climbing during family time, pick up, league, or general use.
• Transfers guests to Membership, Training, Kidz Gym, Group Exercise, or Front Desk departments for scheduled and unscheduled meetings with department representatives following company protocol.

Qualifications

• Active H.S. student or completed H.S. diploma/GED minimum.
• Ability to communicate professionally and provide appropriate and effective problem solving information to members, guests, and staff.
• Ability to initiate task management and keep control of front desk during slow times and peak times.
• Interest in and passion for physical fitness.
• CPR and First Aid qualifications (preferred).
• Health club work experience (preferred).

TFE offers competitive compensation, benefits, and a FREE membership with employment. As part of TFE’s educational assistance program for ongoing education, TFE agrees to pay educational expenses up to a maximum of $500.00 per staff member per year. This is a fast growing organization with opportunity for advancement based on performance. Only those individuals selected for an interview will be contacted.