Front Desk Associate

Planet Fitness; City of Rochester (NY); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive salary

401(k) plan

Health benefits

Paid time off

Free Black Card membership

Job summary

Planet Fitness in Rochester, NY seeks a Front Desk Associate to deliver first-rate service and foster member satisfaction. The role requires friendly, courteous interaction and the ability to handle multiple tasks in a fast-paced retail environment.

This position involves greeting members, answering phones, processing payments, promoting memberships, and maintaining club cleanliness. It offers competitive pay, health benefits, PTO, and a 401(k) plan, with flexible scheduling and an energetic

Qualifications

• Face-to-face customer service experience required.
• Six months face-to-face customer service in retail, or 1 year fitness experience preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Greet and assist members in a confident, friendly manner.
• Answer phones promptly with accurate information.
• Resolve member concerns to ensure a pleasant experience.
• Maintain cleanliness of the club during shifts.
• Process payments and provide receipts to customers.
• Promote memberships and special promotions to drive revenue.

Skills

Customer service

Communication

Problem solving

Multi-tasking

Friendly demeanor

Education

High School Diploma or equivalent

Job description

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite Fitness Holdings-Planet Fitness Mission, Vision and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor.

Essential Duties and Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Anticipate member's needs, respond promptly and acknowledge all members
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Ability to maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Hands-on experience in accepting payments from customers and give change and receipts.
• Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
• Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way
• Ability to manage multiple responsibilities
• Solid work ethic with strong decision-making, problem resolution skills
• Self-starter who takes initiative with minimal direction and supervision
• Comfortable working a flexible rotating schedule
• Superior customer service skills, preferably in the fitness industry.
• Hard working, enthusiastic and energetic!
• Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Minimum Qualifications

• 18 years old or older
• A High School Diploma or Equivalent required
• Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.

Hours ( Initial training hours may vary as well as when the needs of the facility change)

• Discuss your availability with the Hiring Manager and/or notate it on your application.
• Weekday and/or Weekend Hours based on club needs.
• Open or Flexible availability is a plus.
• Competitive Salary & 401K plan
• Company contribution towards health benefits including Medical, Dental, Vision, LTD, STD and Illness (Applicable for Full Time Positions)
• Paid Time Off benefits (Applicable for Full Time Positions)
• Free Black Card membership and fun exercise incentives

Planet Fitness is an Equal Opportunity Employer