Hospitality Associate

RRD; Washington (District of Columbia); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Medical, dental, and vision coverage

PTO (paid time off)

Disability insurance

401(k) with company match

Life insurance and other voluntary ins

Parental leave

Adoption assistance

Tuition assistance

Employer discounts

Job summary

Williams Lea by RRD is a global business support services provider delivering hospitality, catering, and office support at client sites. This role covers conference room setup, reception assistance, and general office functions such as copy, mail, and intake tasks.

The Hospitality Associate contributes to smooth events and meetings, ensuring AV setup, food and beverage service, and vendor coordination. A minimum year of hospitality experience and strong communication skills are expected.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year professional experience preferably in hospitality, restaurant or housekeeping.
• Strong interpersonal communication skills.
• Excellent organizational skills.
• Must meet deadlines and complete all projects in a timely manner.
• Strong attention to detail.
• Must work well in a team environment.
• Professional attire and demeanor.
• Good written communication skills.
• Good problem-solving skills with escalation when needed.

Responsibilities

• Check conference room and meeting schedule; note changes to ensure accurate setup.
• Set up conference rooms per client request including AV equipment, food, beverages, utensils, ice, etc.
• Clean up conference rooms after use and return property to vendors as needed.
• Prepare coffee and beverages in assigned kitchens every morning.
• Maintain inventory of catering supplies and order as needed.
• Place orders for food and beverages for meetings.
• Coordinate with personnel, food merchants, and vendors to ensure competitive pricing.
• Assist in training new hires.
• Answer telephone in Office Services center.
• Adhere to Williams Lea policies and client site rules.

Skills

Interpersonal communication

Organizational skills

Deadline-driven

Written communication

Problem-solving

Team player

Phone etiquette

Customer service

Attention to detail

Education

High school diploma or equivalent

Tools

Audio/visual equipment operation

Job description

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies worldwide—especially within legal, financial, and professional services industries.

We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly.

Job Description

Position summary

The Hospitality Associate position is responsible for providing hospitality and catering services as a client site including conference room set-up, reception assistance and other general office support as needed (copy, mail and intake functions).

Job duties

• Check the conference room and meeting schedule throughout shift and make note of any changes to ensure meetings are set-up accurately.
• *Set up conference rooms according to client’s request, including audio/visual equipment, food, beverages, utensils, ice, etc.
• Clean up conference rooms after use and return property to vendors if necessary.
• Prepare coffee and other beverages in assigned kitchens each morning.
• Clean up coffee makers Pantry in each kitchen in the evening. Throughout the day
• Communicate with supervisor or client on meeting request concerns or deadline issues.
• Maintain inventory of catering supplies and order supplies as needed.
• *Place orders for food and beverages for use during meetings
• Coordinate and act as liaison with personnel, food merchants, selected contact and outside vendor(s) to ensure the pricing is competitive and reviewed quarterly.
• Ensure the value-added products and services are secured at competitive rates that have been vetted
• Perform appropriate vendor selection and management associated with department services and/or products.
• Assist in training new hires.
• Prioritize workflow.
• Assist in process improvement ideas.
• Answer telephone in Office Services center.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.
• Must be able to lift up to 50 lbs. on a regular basis.
• Provide back-up support to Reception and/or Office Services as needed.

Working conditions

• Position operates at sites with maximum of 24/7 operations. Individual shift requirements will vary by site.
• The general work environment is professional.
• Potential hazards are involved in working with hot food and cleaning supplies.
• Must be able to work standing up all or most of the time.
• Ability to work overtime as needed.

Qualifications

• High school diploma or equivalent.
• Minimum (1) year professional experience preferably in hospitality, restaurant or housekeeping industry.
• Able to make independent decisions that conform to business needs and policy.
• Strong interpersonal communication skills required.
• Excellent organizational skills required.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Strong attention to detail is required.
• Must work well in a team environment.
• Professional attire and demeanor required.
• Good written communication skills.
• Good problem-solving skills, with the ability and understanding of when to elevate a problem to a supervisory level.
• Ability to work in a fast paced, high-energy environment.
• Ability to work on multiple projects simultaneously.
• Ability to operate basic audio/visual equipment.
• Professional telephone demeanor.
• Ability to anticipate client’s needs for meetings and events.
• Must be self-motivated with a positive can-do attitude.
• Proven customer service skills are required to create, maintain and enhance customer relationships.

Additional Information

The salary range for this role at the noted RRD location is $19- $21 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay.

• medical, dental, and vision coverage
• paid time off
• disability insurance
• 401(k) with company match
• life insurance and other voluntary supplemental insurance coverages
• plus parental leave
• adoption assistance
• tuition assistance
• employer/partner discounts

Shift: M-F, 8am-5pm

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.