Hospitality Assistant/ Support staff

Tasting Room Expo; Sonoma, Northern (CA, KY); Hybrid; USD 25,000 - 29,000; Full time

Benefits offered by this job

401(k) with matching

Medical, dental, and vision insurance

Life and AD&D insurance

Long-Term Disability

Health savings account

Employee discounts

Paid time off

Tuition reimbursement

Scholarships for dependents

Job summary

The Donum Estate in Sonoma, CA is seeking a Hospitality Assistant to support daily tasting room operations. You will wash and restock glassware, assist in tastings and tours, greet guests, and help transport wine orders while upholding cleanliness and safety standards.

This on-site role requires a high school diploma or equivalent, be at least 18, and have previous restaurant or winery experience. Food handler certification and, if needed, RB certificate are expected.

Qualifications

• Highschool diploma or equivalent and age 18+ required.
• Previous experience in restaurant or winery setting required.
• Food Handler Certification and RB Handler’s Certificate if needed.

Responsibilities

• Wash and restock glassware, flatware and plateware.
• Assist in the set-up and breakdown of tastings and tours.
• Greet and welcome guests to The Donum Estate.
• Assist with pouring wine and setting group tastings when needed.
• Transport wine orders to vehicles as needed.
• Support member lounge during tours and events.
• Inspect restrooms and maintain cleanliness.

Skills

Customer service

Hospitality

Education

Highschool diploma or equivalent

Minimum 18 years old

Food Handler Certification

Responsible Beverage Handler’s Certificate

Job description

The Donum Estate is renowned for its commitment to excellence in the cultivation of premier vineyards and the production of premium wines, deeply rooted in sustainability and respect for nature and community. Located in the picturesque Sonoma County, The Donum Estate seeks to enhance its legacy through innovative practices, while fostering a culture of respect, teamwork, and continuous improvement.

Position Overview

We are seeking an enthusiastic, service-oriented Hospitality Assistant to join our team. This role plays a vital part in delivering an exceptional guest experience by ensuring all glassware, tableware, and hospitality spaces are impeccably maintained and fully stocked. The Hospitality Assistant will support tasting room operations through event and room setup and breakdown, inventory organization, cleanliness standards, and other essential duties that contribute to the seamless execution of daily hospitality activities.

Position Summary

The Hospitality Assistant supports all aspects of the Hospitality team and helps create memorable experiences for every guest who visits Donum. This individual is highly motivated, proactive, and able to excel both independently and as part of a collaborative, fast-paced team environment. Success in this role requires strong attention to detail, a positive attitude, and a commitment to delivering outstanding service.

Above all, the Hospitality Assistant serves as a professional and welcoming ambassador of the Donum brand, demonstrating a genuine passion for hospitality, customer service, wine education, and creating meaningful connections with guests.

Essential Duties & Responsibilities

To perform this job successfully, an individual must be able to perform satisfactorily each duty described above. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Wash and restock glassware, flatware and plateware.
• Bussing for private events; set-up and breakdown of bussing stations.
• Assist in the set-up and breakdown of tastings and tours.
• Greet and welcome guests to The Donum Estate.
• Assist with pouring wine and setting group tastings when needed.
• Assist guests with transporting wine orders to their vehicles when needed.
• Provide support to “member only lounge” as needed including art tours.
• Inspect restrooms every hour and clean/restock as needed.
• Follow and adhere to all company policies and procedures and safety protocols.

Required Education and/or Experience

• Highschool equivalent or greater. Must be at least the age of 18.
• Previous experience in restaurant or winery setting required.
• Food Handler Certification and if needed, Responsible Beverage Handler’s Certificate.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to stand and walk for extended periods of time.
• Occasional bending, kneeling and the ability to lift up to 50 lbs.
• Frequent transition from sitting and standing, moderate bending, walking and lifting.
• Manual dexterity required to handle and clean stemware, open and pour wine.

Work Environment

The working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job successfully. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. Variations in conditions may occur under certain circumstances.

• Work environments is primarily in the main tasting/retail rooms.
• Other work environments include the outdoor grounds and outdoor tasting spaces. There is an active barn on the property which is maintained by another department but is a part of the Donum tour conducted by the hospitality team.
• Will frequently interact with winery consumers, trade guests and vendors.

Benefits:

Competitive salary.

• 401(k) with matching.
• Comprehensive medical, dental, and vision insurance.
• Voluntary Life and AD&D, Long-Term Disability.
• Health savings account and Dependent Care spending account.
• Employee discounts.
• Generous paid time off, tuition reimbursement, and scholarships for dependents.

Schedule:

• 8-hour shift
• Weekends and holidays required- may vary.

Supplemental Pay Types:

• Tips and Bonus Opportunities

Work Location:

• On-site at The Donum Estate, Sonoma, CA

Salary Range:

• Range $18-$21 per hour. Plus tips and monthly bonus for the team for reaching goals.

The Donum Estate is an equal opportunity employer committed to diversity and inclusion in the workplace. We welcome applicants from all backgrounds and believe in the power of diversity to enhance our community, culture, and the wines we produce.

Pay Transparency Disclosure: The base pay range offered for this position. These figures represent what we reasonably expect to pay for this position, but the actual compensation offered will depend upon numerous job-related factors, including but not limited to candidate qualifications, skills, experience, education, location, and alignment with market data. The Donum Estate reserves the right to modify the range in the future.

For more information about The Donum Estate, please visit our website www.thedonumestate.com