Matre'd/Greeter

Tasting & Tap Room Expo; Sonoma, Northern (CA, KY); Hybrid; USD 28,000 - 41,000; Full time

Benefits offered by this job

401(k) with matching

Medical insurance

Dental insurance

Vision insurance

Long Term Disability (company paid)

Life Insurance (company paid)

Vacation

Job summary

The Donum Estate in Sonoma, CA seeks a Matre’d/Greeter to welcome guests, host tasting experiences, and educate visitors about our wines and story. You will greet guests on arrival, manage seating in our tasting lounge, and help drive membership sign-ups and wine sales while upholding the Donum values of Belief, Teamwork and Excellence.

Weekend and holiday availability is required, with the role offering an engaging, guest-centered experience in a beautiful estate setting.

Qualifications

• Excellent interpersonal and organizational skills with attention to detail.
• Ability to educate guests about wine and the Donum Estate story.
• Willingness to work weekends and holidays and provide guest-focused service.

Responsibilities

• Greet and welcome guests upon arrival and manage seating and check-in on the Tock system.
• Host guests for educational wine experiences and share the estate story.
• Encourage membership sign-ups and wine purchases while delivering exceptional guest service.

Skills

Interpersonal skills

Guest service

Communication skills

Wine knowledge

Weekend availability

Customer engagement

Tools

CRM

Tock Reservation system

Job description

The Donum Estate is renowned for its commitment to excellence in the cultivation of premier vineyards and the production of premium wines, deeply rooted in sustainability and respect for nature and community. Located in the picturesque Sonoma County, The Donum Estate seeks to enhance its legacy through innovative practices, while fostering a culture of respect, teamwork, and continuous improvement.

Position Overview

The Donum Estate is currently seeking a dynamic and experienced Matre’d/Greeter to join our team. Reporting directly to the Hospitality Manager. This person will be the greeter (Matre’d) and, at times when needed, have the ability to be a wine educator- hosting tasting lounge. Weekends and holidays are required. A key role with Donum, our hosts serves to educate our guests, share our unique story and invite our guests to purchase wines and join our membership program. Assists in greeting guests upon arrival and, when called upon, hosting them throughout their wine experience. The Hospitality Associate is responsible for all aspects of the guest experience, from set-up to breakdown of the necessary experience.

Some of the duties

Job description will be available for full duties.

• Greet and welcome guests to The Donum Estate. Manage all seating and arrival on Tock Reservation system as guest are arriving at the Donum Home.
• Guest Experience - Host our guests for an educational and memorable visit to our estate. Our hosts create memories through storytelling and educate through sharing their knowledge of our winemaking and viticulture techniques.
• Guest Engagement - Our hosts strive to create and cultivate meaningful relationships with our members and guests with genuine interaction that is approachable and friendly.
• Membership and wine sales - Hosts are evaluated on wine sales, membership sign-ups and Donum’s core behaviors of Belief, Teamwork and Excellence.
• Create and maintain a guest-oriented environment focused on building guest relationships and loyalty.
• Well-versed and passionate about wine and art. Seeks to attain knowledge ranging from the wine industry, farming, production and art. Deploys that knowledge to build rapport and educate our guests and members.
• Input orders and maintain guest notes accurately and in a timely fashion through our CRM.
• Have a clear understanding of The Donum Estate - wine, vineyards and winegrowing, art, community, and values.

Some skills needed to be successful

• Excellent interpersonal and organizational skills and impeccable attention to detail.
• Focused, driven to deliver excellence in every regard.
• Highly goal-oriented, with tenacity, prioritization, agility, and perseverance to achieve and exceed goals and expectations.
• A thoughtful, creative, analytic mindset and approach.
• Strong written and verbal skills.
• Positive, professional, and courteous even in the most challenging situations
• Anticipate needs and challenges and communicate proactively and thoughtfully.
• Wine knowledge.
• Be over the age of 21.
• Responsible Beverage Certificate.
• Food Handler Certification.
• Must be able to work weekends and holidays.
• Valid Driver’s License to drive RTVs.

Physical Requirements

• Ability to stand and walk for extended periods of time.
• Occasional bending, kneeling and lifting up to 50 lbs.

Work Environment

• The majority of the work is indoors and outdoors, including summer and winter. Able to stand and walk throughout the day.
• Will frequently interact with winery colleagues, external service providers and vendors

Competitive salary.

Salary Range

• $20-$30 per hour depending on experience.

Benefits

• 401(k) with matching, Medical, Dental, Vision, company paid Long Term Disability, company paid Life & ADD insurance, vacation and other Voluntary Benefits.
• Employee discounts.

Schedule

• 8-hour shift
• Weekends and holidays required

Supplemental Pay Types

• Opportunities: Gratuity, wine club signups and additional bonus for meeting monthly sales and wine club goals.

Work Location

• On-site at The Donum Estate, Sonoma, CA

The Donum Estate is an equal opportunity employer committed to diversity and inclusion in the workplace. We welcome applicants from all backgrounds and believe in the power of diversity to enhance our community, culture, and the wines we produce.

Pay Transparency Disclosure

The base pay range offered for this position. These figures represent what we reasonably expect to pay for this position, but the actual compensation offered will depend upon numerous job-related factors, including but not limited to candidate qualifications, skills, experience, education, location, and alignment with market data. The Donum Estate reserves the right to modify the range in the future.

For more information about The Donum Estate, please visit our website www.thedonumestate.com