Dual General Manager

StepStone-Hospitality-Inc; Rocky Mount (NC); On-site; USD 90,000 - 150,000; Full time

Job summary

StepStone-Hospitality-Inc is seeking an experienced Dual General Manager for the Courtyard Rocky Mount and Residence Inn Rocky Mount. The role oversees up to two properties, driving financial and operational plans to meet company goals in revenue, guest satisfaction, and asset protection.

Responsibilities include leading teams, analyzing performance, coordinating with brand partners, and conducting regular meetings to set strategic direction.

Qualifications

• Must have knowledge of all hotel departments and health, safety, and legal regulations.
• Must have exceptional mathematical and computer skills.
• High school education and relevant training and experience; further education preferred.
• Ability to timely obtain required licenses or certificates, including CPR and first aid.

Responsibilities

• Oversee up to 2 properties within the portfolio.
• Develop and monitor financial and operation plans to support goals (revenue, market share, guest satisfaction, etc.).
• Lead and motivate teams; ensure strategy execution.
• Evaluate performance using data and metrics.
• Collaborate with hotel leadership and brand partners for growth.
• Lead daily, weekly, and monthly meetings to communicate direction.
• Prepare annual hotel/operation budget.
• Maintain product and service quality; investigate complaints.
• Establish and maintain safety programs for guests and staff.
• Perform other duties as assigned.

Skills

Hotel operations knowledge

Leadership

Data analysis

Budgeting

Education

High school education

Job description

Description

We are seeking an experienced Dual General Manager for the Courtyard Rocky Mount Hotel and the Residence inn Rocky Mount Hotel. The ideal candidate will be a highly motivated individual with a passion for excellence and a proven track record of success in the hospitality industry.

Responsibilities:Initial scope of responsibility will be oversight for up to 2 properties within the portfolio.Producing results based on well-developed short and long-term financial and operation plans that support company goals and objectives in such areas as revenue, market share performance, guest satisfaction, employee satisfaction, asset preservation and net operating income.Holding teams accountable for results and strategy execution while displaying leadership qualities that motivate and inspire people to perform their best every day.Evaluating performance by analyzing and interpreting data and metrics.Working with hotel leadership and brand partners to maintain relationships, support alignment and growth.Perform daily, weekly, and monthly meetings to communicate overall direction and provide leadership and communicationPrepare annual hotel/operation budget.Maintain and correct product and service quality standards by conducting ongoing evaluations and investigating complaints.Establish and maintain effective programs to ensure the security and safety of guests, associates, and StepStone owned or managed assets.Other duties as assigned.#ZR

Requirements

• Must have a comprehensive knowledge of all hotel departments and functions, Federal, state, and local health, safety, and legal regulations.

• Must have exceptional mathematical and computer skills.

• High school education and relevant training and experience required. Additional education preferred.

• Ability to timely obtain any required licenses or certificates, including CPR training and first aid training

• Occasional travel required.

• Minimum lifting, pushing, pulling of 20 pounds.

• Bending, stooping, upward reaching, manual dexterity.