Hospitality Area Manager - South West

Morrisons; Bradford Township (IA); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Private healthcare

Car Allowance

Generous holiday entitlement

Discretionary bonus scheme

15% discount in our supermarkets and c

Additional 10% discount card for a

Genuine career progression and develop

Subsidised staff canteen

Free parking

Competitive pension and life assurance

Healthcare / Wellbeing benefits Aviva

MyPerks discounts

Payroll charity donations

Family-friendly policies including 26

Job summary

Morrisons is seeking an Area Manager – Hospitality to lead a high-performing team across up to 25 cafés, driving improvements in sales, customer satisfaction and operational standards. You will recruit, train and coach Café Managers and Team Leaders, manage schedules, analyse performance data, and partner with regional and central teams to deliver consistent results.

This role focuses on developing people, shaping the customer experience and implementing six-month plans to drive hospitality

Qualifications

• Experience leading Café teams across multiple sites.
• Strong knowledge of P&L and key retail metrics.
• Proven track record in hospitality operations.

Responsibilities

• Coach and develop Café Managers and Team Leaders to ensure they are role models within the business.
• Maintain strong stakeholder relationships with regional teams, store management, and central functions, ensuring operational alignment and driving continuous improvement.
• Shape the customer experience, using data and insights to implement changes that improve sales, customer satisfaction, and reduce complaints.
• Identify improvement opportunities across the business, from streamlining product processes to supporting new hospitality concepts, menu launches, and new store openings.
• Your ability to analyse management information and drive improvements based on data will be key to your success.

Skills

Leadership

Data analysis

Stakeholder management

Communication skills

People development

Job description

More About The Role

As an Area Manager – Hospitality, you'll lead a high-performing team of Café Managers and Team Leaders, driving the delivery of improved KPIs across a group of up to 25 Morrisons Cafes. You'll be accountable for continuous improvement in all operational, commercial, and customer metrics, ensuring your Cafes adhere to the operating model and that all retail executions land right the first time. Your role is pivotal in developing the Café team, from recruitment and training to coaching and performance improvement. You'll build and implement plans for up to six months, identifying opportunities to drive operational excellence and collaborate with central teams to simplify and enhance the way we work.

• You'll oversee day-to-day scheduling of Café teams, focusing on driving key performance indicators such as sales, waste reduction, budget compliance, customer satisfaction, and category execution. Your responsibilities also include:
• Coaching and developing Café Managers and Team Leaders to ensure they are role models within the business.
• Maintaining strong stakeholder relationships with regional teams, store management, and central functions, ensuring operational alignment and driving continuous improvement.
• Shaping the customer experience, using data and insights to implement changes that improve sales, customer satisfaction, and reduce complaints.
• Identify improvement opportunities across the business, from streamlining product processes to supporting new hospitality concepts, menu launches, and new store openings.
• Your ability to analyse management information and drive improvements based on data will be key to your success.

More About The Role

As an Area Manager – Hospitality, you'll lead a high-performing team of Café Managers and Team Leaders, driving the delivery of improved KPIs across a group of up to 25 Morrisons Cafes. You'll be accountable for continuous improvement in all operational, commercial, and customer metrics, ensuring your Cafes adhere to the operating model and that all retail executions land right the first time. Your role is pivotal in developing the Café team, from recruitment and training to coaching and performance improvement. You'll build and implement plans for up to six months, identifying opportunities to drive operational excellence and collaborate with central teams to simplify and enhance the way we work.

• You'll oversee day-to-day scheduling of Café teams, focusing on driving key performance indicators such as sales, waste reduction, budget compliance, customer satisfaction, and category execution. Your responsibilities also include:
• Coaching and developing Café Managers and Team Leaders to ensure they are role models within the business.
• Maintaining strong stakeholder relationships with regional teams, store management, and central functions, ensuring operational alignment and driving continuous improvement.
• Shaping the customer experience, using data and insights to implement changes that improve sales, customer satisfaction, and reduce complaints.
• Identify improvement opportunities across the business, from streamlining product processes to supporting new hospitality concepts, menu launches, and new store openings.
• Your ability to analyse management information and drive improvements based on data will be key to your success.

More about you

We're looking for someone with a background in retail or hospitality, particularly within food-led environments, and a proven track record of driving operational success across multiple sites. You'll have strong knowledge of P&L and key retail metrics, allowing you to make sound commercial decisions and influence operational improvements.

Your experience should include:

• Leading & engaging teams remotely, focusing on developing your teams, ensuring they are capable, trained, and well-supported to deliver a high-quality customer experience every time.
• Building strong relationships across different levels of the business, and influencing change to drive performance.
• Excellent communication and IT skills
• Ability to identify patterns and opportunities through data analysis

More about our perks

• Private healthcare
• Car Allowance
• Generous holiday entitlement
• Discretionary bonus scheme
• 15% discount in our supermarkets and convenience stores from the day you join us
• Additional 10% discount card for a friend or family member
• Genuine career progression and development opportunities - read more about our Leadership School here
• Subsidised staff canteen
• Free parking
• Competitive pension and life assurance
• Healthcare / Wellbeing benefits including Aviva Digital GP
• 'MyPerks' with discounts at high street shops, cinemas and gyms, and lots more
• Optional payroll charity donations
• A range of family-friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave