Hospital Wide Education Coordinator

nashvillegeneralhospital; Nashville (TN); On-site; USD 65,000 - 95,000; Full time

Job summary

Nashville General Hospital is seeking a Staff Education professional to lead organizational learning across clinical, administrative, and support departments. The role focuses on designing, delivering, and evaluating orientation, regulatory training, and competency programs using adult-learning principles.

You will partner with department leaders to ensure content accuracy, alignment with hospital policies, and accessible learning resources while supporting onboarding and ongoing workforce

Qualifications

• Uses adult-learning principles and instructional design standards.
• Delivers orientation, annual education, regulatory training, and competency programs.
• Collaborates with department leaders to ensure content aligns with policies.

Responsibilities

• Maintains education records and competency documentation.
• Administers the LMS including assignments, rosters, and reporting.
• Coordinates education for multiple shifts and locations.
• Prepares dashboards on participation, completion, and improvement actions.
• Participates in audits and accreditation readiness initiatives.

Skills

Adult learning

Instructional design

Content development

Coaching

Training delivery

Education

Master’s degree in Education/OD/Healthcare Admin

Bachelor’s degree in Nursing

Tools

Learning management system

Job description

Job Duties:

STAFF EDUCATION

• Conducts systematic assessments of learning, competency, and development needs across clinical, administrative, operational, and support departments.
• Designs, coordinates, delivers, and evaluates orientation, annual education, regulatory training, competency programs, and department-specific learning.
• Uses adult-learning principles, instructional design standards, and multiple delivery methods, including classroom, virtual, simulation, coaching, and self-directed learning.
• Partners with subject-matter experts and department leaders to ensure content is accurate, current, relevant, and aligned with hospital policies and applicable requirements.
• Supports employee onboarding and role-specific learning plans for new hires, transfers, leaders, students, and other designated workforce members.
• Creates accessible instructional materials, job aids, facilitator guides, competency tools, and digital learning resources.
• Provides coaching and hands-on instruction to individuals or groups to enhance their skills, knowledge, and performance in specific areas, ensuring practical understanding and effective application of concepts.
• Schedules learning opportunities across shifts and locations to maximize access and participation.
• Promotes a professional, inclusive learning environment that encourages participation and knowledge sharing.
• Measures course effectiveness and uses feedback and outcome data to improve education.

STAFF FOLLOW-UP

• Evaluates individual, department, and organization-wide learning outcomes and develops follow-up plans when expectations are not met.
• Coordinates remediation, refresher training, coaching, reassessment, and escalation with leaders and appropriate subject-matter experts.
• Monitors completion and understanding of required education and communicates risks, barriers, and overdue requirements to accountable leaders.
• Collaborates with Human Resources, Quality, Risk, Compliance, Infection Prevention, Information Technology, Safety, and department leaders to address identified learning needs.
• Documents follow-up actions and evaluates whether education resulted in sustained knowledge, skill, behavior, process, or outcome improvement.

DEPARTMENTAL RESPONSIBILITIES

• Maintains accurate, current, and confidential education records, attendance data, competency documentation, course materials, and required reports.
• Administers assigned functions of the learning-management system, including course assignment, rosters, completions, transcripts, reminders, and reporting.
• Maintains an annual education calendar and coordinates rooms, technology, instructors, supplies, and communication.
• Prepares dashboards and reports on participation, completion, competency, evaluation results, overdue requirements, and improvement actions.
• Maintains standardized education processes and templates while supporting department-specific customization.
• Manages education resources responsibly and identifies needs for equipment, simulation supplies, licenses, and learning technology.
• Demonstrates flexibility in work hours and teaching schedules to support all shifts and hospital operations.
• Participates in audits, readiness activities, committees, and improvement initiatives related to workforce education and competency.

PROFESSIONALISM

• Builds effective working relationships with employees, leaders, physicians, volunteers, students, contractors, patients, families, and external education partners as applicable.
• Demonstrates respect, responsiveness, cultural awareness, fairness, and professional communication in all interactions.
• Maintains confidentiality and complies with privacy, security, ethical, and record-retention requirements.

POLICY AND PROCEDURE

• Partners with policy owners and subject-matter experts to translate new or revised hospital policies, procedures, standards, and workflows into effective education and competency validation.
• Ensures education content reflects current legal, regulatory, accreditation, safety, privacy, compliance, and hospital requirements.
• Communicates education requirements and implementation timelines to affected departments and maintains evidence of completion.

QUALITY

• Serves as a change agent by identifying, planning, implementing, and measuring education strategies that support safe, reliable, patient-centered care and effective hospital operations.
• Uses audit findings, safety events, employee feedback, performance data, regulatory priorities, and leadership input to identify learning needs.
• Supports standard work, evidence-based practices, and consistent competency validation across departments.
• Evaluates the effect of education on knowledge, skills, behaviors, compliance, service, safety, and organizational outcomes.
• Participates in corrective action plans and sustainment activities when education is an identified intervention.

LEADERSHIP

• Advises leaders on education strategy, competency development, change adoption, and methods for addressing identified performance or compliance gaps.
• Provides guidance, resources, coaching, and train-the-trainer support to leaders, educators, preceptors, subject-matter experts, and designated instructors.
• Coordinates education for new or changing services, systems, equipment, technologies, regulations, and workflows.
• Participates in hospital committees, accreditation readiness, strategic initiatives, workforce development activities, and special projects as assigned.
• Communicates effectively across Nashville General Hospital to advance shared goals and reduce variation in education practices.
• Identifies organizational barriers to learning and collaborates with leaders to implement sustainable solutions.
• Supports accurate reporting and documentation for licensing, certification, accreditation, regulatory, grant, and contractual education requirements.
• Models ethical, consistent, fair, timely, and decisive conduct in accordance with organization-wide policies and values.
• Performs other duties as assigned to support hospital-wide education, competency, readiness, and workforce development.

Certification & Licensures/ Education:

• Master’s degree-Education, Organizational Development, Healthcare Administration, Nursing, Allied Health, Business, or related field Preferred
• Bachelor’s degree- Nursing, Required
• Basic Life Support (BLS) Preferred; required when assigned duties involve direct clinical skills education or patient-care environments.

Additional Certification & Licensure Details:

• ActiveTN nursing license or compact state, Required
• BLS Instructor, Preferred
• ACLS Instructor, Preferred
• PALS Instructor, Preferred
• TNCC Instructor, Preferred
• Five years of progressive experience in healthcare education, professional development, organizational development, training, competency management, or a closely related field — Required.