Hospital Support Tech

Children's Wisconsin; Milwaukee (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Children's Wisconsin seeks a Hospital Support Tech to keep patient care units stocked, organized, and ready for care. You will help ensure supplies and equipment are clean and properly stored, while supporting a fast-paced healthcare environment focused on exceptional service.

You will transport patients and engage with families, using infection prevention protocols and strong communication with the healthcare team to coordinate care needs and maintain safety.

Qualifications

• High School Diploma, GED, HSED, or equivalent experience.
• Basic computer and technology skills.
• Ability to work independently, prioritize tasks, and follow policies and procedures.
• Strong problem‑solving and attention to detail.
• Excellent interpersonal and communication skills with patients and families.
• Preferred: healthcare experience and BLS certification.

Responsibilities

• Maintain patient care areas by ensuring supplies and equipment are readily available, clean, and properly stored.
• Monitor inventory levels, restock supplies as needed, and check expiration dates for safety.
• Safely transport patients, family members, and visitors, following infection prevention protocols.

Skills

Computer skills

Independent worker

Problem solving

Interpersonal skills

Education

High School Diploma or equivalent

BLS certification

Job description

At Children’s Wisconsin, we believe kids deserve the best.

Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.

We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country.

Make a Difference Every Day

Join our team and play an essential role in creating a safe, clean, and welcoming environment for patients, families, and caregivers. As a Hospital Support Tech, you will directly contribute to the patient experience by ensuring care units are well-stocked, organized, and prepared to support exceptional patient care. This position is ideal for individuals who enjoy helping others, thrive in a fast-paced healthcare environment, and take pride in providing outstanding service.

What You’ll Do

Support Patient Care Operations

• Maintain patient care areas by ensuring supplies and equipment are readily available, clean, and properly stored.
• Monitor inventory levels, restock supplies as needed, and check product expiration dates to ensure patient safety and regulatory compliance.
• Clean and prepare equipment for patient use.

Assist Patients and Families

• Safely transport patients, family members, and visitors throughout the hospital using appropriate transport methods and infection prevention protocols.
• Provide compassionate assistance and excellent customer service during patient interactions.
• Respond appropriately in emergency situations by seeking immediate clinical support when needed.

Promote a Safe and Organized Environment

• Help maintain a clean, organized, and safe patient care environment.
• Participate in Continual Service Readiness (CSR) activities to support compliance with hospital and regulatory standards.
• Identify and report equipment issues, safety concerns, or maintenance needs promptly.

Collaborate with the Healthcare Team

• Communicate effectively with nurses, physicians, and other healthcare professionals to support patient care needs.
• Utilize email, phones, pagers, Voalte, and other communication tools to stay connected and informed.
• Assist with additional duties such as transporting laboratory specimens and supporting departmental operations as needed.

Required Qualifications

What We’re Looking For

• High School Diploma, GED, HSED, or equivalent experience.
• Basic computer and technology skills.
• Ability to work independently, prioritize tasks, and follow established policies and procedures.
• Strong problem‑solving skills and attention to detail.
• Excellent interpersonal and communication skills with a commitment to providing exceptional service to patients and families.

Preferred Qualifications

• Previous healthcare experience or knowledge of healthcare environments.
• Basic Life Support (BLS) certification through the American Heart Association, American Red Cross, or National Safety Council.

West 9 – Surgical-Medical Shorter Stay Unit

West 9 is a 24-bed acute care unit. This unit cares for both medical and surgical patient populations. All Acute Care burn patients requiring dressing changes, surgical interventions, and management are cared for here. Procedural Short Stay (PSS) and Observation patients are the other focus for this department. Typical diagnoses for the Pediatric Hospital Medicine patients are: asthma, bronchiolitis, dehydration/viral gastroenteritis, skin & soft tissue infection/cellulitis, unintentional toxic ingestion, and croup. Nurses may also care for medical patients with varying diagnoses who are expected to have a shorter hospital stay.

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

Certifications/Licenses:

BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council