Hospital Service Representative

Rhode Island Blood Center; Rhode Island; On-site; USD 22,000 - 31,000; Full time

Job summary

Rhode Island Blood Center is seeking a Hospital Services Representative to receive, package, and deliver blood components while maintaining exceptional customer service. You will handle orders, substitutions for short-dated components, and ensure accurate packing and shipment to hospitals.

The role runs 9pm-7am, Tuesday through Friday, with a proposed hourly wage of $19.00/hour. Valid driver’s license with clean record is required, and you’ll work within SOP-driven inventory and recall

Qualifications

• High School Diploma or Equivalent required.
• Preferred: experience with quality management, inventory management and customer service.

Responsibilities

• Receive, package, and arrange delivery for blood components.
• Maintain high level of customer service for internal and external customers.
• Conduct daily deliveries and hospital pick-ups to customers.
• Accurately receive, record, verify orders, and suggest substitutions when appropriate.
• Adhere to SOPs for inventory and returns; organize products by expiration dates.
• Coordinate shipments and product receipt; answer phones and notify customers of changes.

Skills

Customer service

Quality management

Inventory management

Education

High School Diploma or Equivalent

Job description

Responsibilities

The Hospital Services Representative position is responsible for receiving, selecting, packaging, and arranging delivery for blood components.

• Maintains a high level of customer service, ensuring that every effort is made to meet the needs of both internal and external customers, including friendliness, understanding and empathy, fairness, providing options and alternatives, and sharing information.
• Accurately receive, record, and verify customer orders; when possible, suggest customers substitute short-dated components.
• Accurately receive, fill, and pack orders.
• Conduct daily deliveries and hospital pick-ups to customers.

• Adhere to established procedures for accurately processing component returns.
• Maintain proper inventory control methods following current Standard Operating Procedures (SOP).
• Updates each component product into systems during delivery returns.
• Organizes blood products by expiration dates, and follows SOP to discard expired Product.
• Maintains set ranges for outdated RBCs/Apheresis components and contract/Adhoc units.
• Report questionable blood products or anomalies to a laboratory supervisor or designee.
• Contact hospitals and other centers to maximize utilization of available inventory.
• Appropriately responds to all alarms.
• Perform irradiate blood components.
• Manage nonconforming product/unsuitable product for example, recalls, quarantine, unsuitable returns, according to applicable procedures.
• Pack research customer orders as required.
• Recovered plasma processing, packing, and shipment.
• Coordinate hospital sample retrieval as needed across all shifts.
• Accept, select, pack, and ship units for antigen negative orders in the absence of IRL staff.
• Answer phones and accept customer orders, make adjustments, and notify customers of any changes.
• Performs vehicle maintenance tasks, including but not limited to oil changes and car washes.
• Coordinate shipments and product receipt via Fed-Ex and other freight transport.
• Receive samples and deliveries for other departments as applicable via external entryway.

Qualifications

Education:High School Diploma or Equivalent

Preferred QualificationsExperience quality management, inventory management, customer service.

Required:

Valid Driver’s License with no moving traffic violations within the last 3 years

Work Schedule - 9pm-7am; Tuesday - Friday

The proposed hourly wage for this position is $19.00/hour.

Overview

Founded in 1979, Rhode Island Blood Center (RIBC) has served Rhode Island and the New England area for more than 45 years, delivering more than 90,000 lifesaving blood products annually to 50+ hospitals, EMS and healthcare partners. RIBC is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations. NYBCe’s Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment and cure of bloodborne and blood-related diseases. RIBC serves as a vital community lifeline dedicated to helping patients and advancing global public health. To learn more, visit ribc.org. Connect with us on Facebook, X, Instagram, and LinkedIn.

NYBCe is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disabled status, or genetic information.