Blood Drive Receptionist/Customer Service Representative - Part-time

Rhode Island Blood Center; Rhode Island; On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Make a Difference

Growth opportunities

Job summary

Rhode Island Blood Center is seeking a Donor Services Associate to greet and register donors, provide excellent customer service, and ensure a positive, safe donation experience.

You will follow OSHA/FDA/AABB guidelines, complete required paperwork, and maintain confidentiality while supporting the team and handling occasional weekend shifts. A high school diploma is required, with strong English skills and a dependable attitude.

Qualifications

• Superior customer service skills are essential.
• Must be well organized and attentive to detail.
• Ability to adapt to varied hours and conditions; reliable and flexible.
• Fluent in speaking, reading, writing, and understanding English.

Responsibilities

• Greet and register donors professionally.
• Provide customer service to ensure a positive donor experience.
• Follow safety/OSHA policies and FDA & AABB guidelines.
• Adhere to SOPs for the registration process.
• Work well with others and be flexible for irregular hours including weekends.
• Complete donor paperwork for directed, autologous, and therapeutic donors.
• Maintain donor confidentiality at all times.
• Assist with donor reactions as needed.
• Keep workspace neat and clean; restock and set up equipment as required.
• Perform other duties as requested by Donor Services Supervisor or Management.

Skills

Customer service

Organization

Attention to detail

Adaptability

Positive attitude

English fluency

Education

High school diploma or equivalent

Job description

Responsibilities

What we offer:

• Competitive Pay: $18.02/hour
• Flexible Scheduling: 6:30am - 5:30pm; weekdays and an every other weekend rotation.
• Make a Difference: Be a crucial part of our mission to save lives and support our community.
• Growth Opportunities: Gain valuable experiencein the healthcare industryand advance in a supportive environment.

What you'll do:

• Greet and register all presenting donors professionally.
• Provide customer service by acknowledging the donor in a respectful manner, and striving to provide each donor with a positive and pleasant experience which would encourage their return.
• Observe all safety/OSHA policies and FDA and AABB guidelines & regulations.
• Adhere to all SOP associated with the registration process.
• Foster team work and the ability to work well with different personality types, adaptable to different working surroundings, flexible and dependable, as well as able to meet irregular working hours, including weekends.
• Demonstrate knowledge of and accurately complete specific paperwork associated with directed, autologous, & therapeutic donors.
• Maintain donor/patient confidentiality at all times.
• Assist with treatment of donor reactions as necessary.
• Maintain neat, clean work space.
• Assist in restocking, careful set up and packing up equipment, and oversee refreshment area as appropriate.
• Perform any other duties as requested by Donor Services Supervisor or Management team.

Qualifications

Education:

High school diploma or equivalent required.

Qualifications:

• Superior customer service skills are essential in this role;
• The individual must be well organized, attentive to detail, adapt easily to varied work conditions and scheduled hours,
• Adapt easily to change; must present with pleasant, positive attitude; demonstrate honesty and dependability.
• Must be able to fluently speak, read, write, and comprehend English.

Travel

Throughout the State of RI and Massachusetts.

Overview

Founded in 1979, Rhode Island Blood Center (RIBC) has served Rhode Island and the New England area for more than 45 years, delivering more than 90,000 lifesaving blood products annually to 50+ hospitals, EMS and healthcare partners. RIBC is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations. NYBCe’s Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment and cure of bloodborne and blood-related diseases. RIBC serves as a vital community lifeline dedicated to helping patients and advancing global public health. To learn more, visit ribc.org. Connect with us on Facebook, X, Instagram, and LinkedIn.

NYBCe is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disabled status, or genetic information.