Hospital Security Specialist — Patient Safety & Response

Partner's Healthcare; Boston (MA); On-site; USD 32,000 - 47,000; Full time

Job summary

Mass General Brigham is seeking a Security Officer for evening shifts to provide a safe environment for patients, visitors and staff at our Boston campus. The role involves patrolling assigned areas, reporting hazards, and responding to incidents with professional discretion.

The position requires strong customer service, excellent communication, and the ability to de-escalate tense situations. Experience in hospital security or police work is preferred, with a Class D Driver's License and a

Qualifications

• Excellent customer service skills and ability to interact with diverse populations.
• Strong interpersonal communication and listening skills to de-escalate situations.
• Maintain confidentiality and document incidents clearly and accurately.

Responsibilities

• Patrol assigned areas and report safety hazards or unusual occurrences.
• Identify unsafe conditions and help prevent theft or injury.
• Prepare written incident reports and log activities for supervisors.
• Investigate thefts or misconduct and coordinate with law enforcement as needed.
• Operate dispatch and security systems to coordinate responses.
• Respond to medical emergencies and assist in restraining patients when authorized.
• Participate in departmental committees and cross-functional teams.

Skills

Customer service

Interpersonal communication

De-escalation techniques

Multitasking

Writing skills

Teamwork

Education

Bachelor's Degree Criminal Justice

Tools

Database software

Typing

Job description

Mass General Brigham is seeking a Security Officer for evening shifts to provide a safe environment for patients, visitors and staff at our Boston campus. The role involves patrolling assigned areas, reporting hazards, and responding to incidents with professional discretion.

The position requires strong customer service, excellent communication, and the ability to de-escalate tense situations. Experience in hospital security or police work is preferred, with a Class D Driver's License and a