Hospital Security Operations Lead – Evening Shift

Partner's Healthcare; Boston (MA); On-site; USD 71,000 - 103,000; Full time

Job summary

Mass General Brigham in Boston is seeking an experienced security operations supervisor to oversee evening shifts and manage a team of Security Supervisors and Officers. The role focuses on protecting patients, staff, and visitors while coordinating patrols, dispatch, and incident response.

Ideal candidates bring SSPO certification, 3+ years of supervisory hospital security experience, and strong leadership, investigations, and policy-compliance skills.

Qualifications

• SSPO certification is required or preferred.
• Minimum of 3 years in a supervisory security role in a hospital or related setting.
• Experience managing security personnel, schedules, and operations.
• Knowledge of security policies, incident response, investigations, and regulatory compliance.
• Experience with discipline, coaching, hiring, and performance management.

Responsibilities

• Supervise Security Supervisors and Security Officers.
• Oversee all shift operations, patrol, dispatch, concierge, and off-site locations.
• Make recommendations regarding hiring, promotion, transfer, and termination.
• Administer corrective and disciplinary actions.
• Ensure compliance with hospital policies and laws.
• Manage training and certification programs.
• Assist with payroll and operational audits.
• Act as department representative on committees and during leadership absences.

Skills

SSPO certification

3+ years supervising security teams

Experience managing security personnel

Knowledge of security policies

Incident response

Investigations

Regulatory compliance

Employee discipline & coaching

Hiring & performance management

Leadership & team management

Decision-making under pressure

Conflict resolution & de-escalation

Incident command & emergency response

Report writing & documentation

Training & staff development

Healthcare security awareness

Education

Associate's degree in Criminal Justice

Bachelor's degree in Criminal Justice or related field

Job description

Mass General Brigham in Boston is seeking an experienced security operations supervisor to oversee evening shifts and manage a team of Security Supervisors and Officers. The role focuses on protecting patients, staff, and visitors while coordinating patrols, dispatch, and incident response.

Ideal candidates bring SSPO certification, 3+ years of supervisory hospital security experience, and strong leadership, investigations, and policy-compliance skills.