Hospital Security Officer - Calm, Customer-Focused Patrol

UF Health; Jacksonville (FL); On-site; USD 30,000 - 36,000; Full time

Job summary

UF Health seeks an attentive Security Officer to enforce campus rules, assist patients and staff, and maintain a safe environment across facilities. You will respond to incidents with tact and a patient-centered approach.

Responsibilities include patrolling buildings and grounds, directing traffic during events, and following up on security issues while preserving dignity and calm in all interactions.

Qualifications

• High School Diploma or GED is required.
• Preferred AA/AS degree or college courses in criminal justice or related field.
• Valid Florida or Georgia driver's license with clean record.

Responsibilities

• Enforce security protocols and assist staff and visitors.
• Direct and follow up on security incidents with tact and concern for customers.
• Patrol buildings and grounds to maintain order and safe conditions.
• Respond to threats, de-escalate situations and communicate professionally over the phone.

Skills

Independent decision-making

Customer service mindset

Communication skills

Calm under pressure

Conflict de-escalation

Professional appearance

Visitor assistance

Education

High School Diploma or GED

AA/AS degree or related coursework

Job description

Overview

Responsible for enforcement, assistance, direction and follow up security service utilizing tact, diplomacy and concern for customers and staff. Responsible and accountable for ensuring service excellence for all internal and external customers and staff. Patrol and maintain order and safe working conditions throughout all assigned buildings and grounds.
Qualifications

Required Education:High School Diploma or GED.Preferred Education:AA/AS degree or college courses in criminal justice, law enforcement or related field.Necessary Skills:1. Ability to reason and make decisions independently without direct supervision under a variety of conditions.2. Maintain a visually attractive appearance in personal hygiene and uniform.3. Take the initiative to reach out and assist the visitor, patient, etc. with genuine interest in their needs.4. Present a positive attitude in performing assignments and providing assistants.5. Use a considerate and comforting tone when assisting distraught customer, visitors and patients.6. Ability to diffuse and control situations involving anger, confusion and threatening conditions.7. Ability to remain calm and in control during verbal and physical threats from customers and others.8. Present a professional and helpful attitude while on the telephone.Required Licensure/Certifications:- Valid Florida or Georgia Drivers license with clean record, or violations not exceeding maximum points as provided in hospital policy.Required Experience:1-2 years security, law enforcement, or military experience.Preferred Experience:Three to five (3-5) years security in a hospital environment.