Officer Security 6:30 am to 7:00 pm

UF Health; Jacksonville (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

UF Health is seeking a security professional to enforce, assist, direct and follow up security services across hospital buildings and grounds. You will patrol, maintain order and ensure safe working conditions for patients, visitors and staff.

The role emphasizes tact, diplomacy and customer service, with the ability to stay calm under pressure and to diffuse potentially threatening situations while presenting a professional, helpful demeanor on every interaction.

Qualifications

• High School Diploma or GED is required.
• AA/AS degree or college courses in criminal justice, law enforcement, or related field preferred.

Responsibilities

• Responsible for enforcement, assistance, direction and follow up security service.
• Patrol and maintain order and safe working conditions throughout all assigned buildings and grounds.

Skills

Independent decision making

Customer service

De-escalation

Professional appearance

Phone etiquette

Education

High School Diploma or GED

AA/AS in related field preferred

Job description

Overview

Responsible for enforcement, assistance, direction and follow up security service utilizing tact, diplomacy and concern for customers and staff. Responsible and accountable for ensuring service excellence for all internal and external customers and staff. Patrol and maintain order and safe working conditions throughout all assigned buildings and grounds.

Qualifications

Required Education: High School Diploma or GED.
Preferred Education: AA/AS degree or college courses in criminal justice, law enforcement or related field.

Necessary Skills

• Ability to reason and make decisions independently without direct supervision under a variety of conditions.
• Maintain a visually attractive appearance in personal hygiene and uniform.
• Take the initiative to reach out and assist the visitor, patient, etc. with genuine interest in their needs.
• Present a positive attitude in performing assignments and providing assistants.
• Use a considerate and comforting tone when assisting distraught customer, visitors and patients.
• Ability to diffuse and control situations involving anger, confusion and threatening conditions.
• Ability to remain calm and in control during verbal and physical threats from customers and others.
• Present a professional and helpful attitude while on the telephone.

Required Licensure/Certifications

Valid Florida or Georgia Drivers license with clean record, or violations not exceeding maximum points as provided in hospital policy.

Required Experience

1-2 years security, law enforcement, or military experience.

Preferred Experience

Three to five (3-5) years security in a hospital environment.