Hospital RTLS Account Lead – Growth & Service

Intelligent Locations; Springfield (IL); On-site; USD 75,000 - 95,000; Full time

Job summary

Intelligent Location.io seeks an Account Manager to lead implementations and ongoing care for hospital accounts in Springfield, IL. You will coordinate RTLS hardware deployments, train hospital staff, and serve as the main liaison between clients and the IL.io team to ensure high satisfaction.

The role emphasizes operational excellence, proactive account growth, and clear communication with hospital stakeholders to maximize uptime and value of the tracking solution.

Qualifications

• 3–6 years of proven experience in customer success or account management, preferably healthcare.
• Strong operational and project management background.
• Excellent interpersonal, written, and verbal communication skills.

Responsibilities

• Act as Project Lead when implementing RTLS hardware at accounts.
• Identify new revenue generating opportunities.
• Complete trainings with staff and act as a resource if any questions/concerns come up.
• Serve as the primary point of contact between customer staff and the IL.io team.
• Collaborate with hospital staff to ensure the solution operates at full functionality.
• Execute ongoing on-site maintenance for hospital staff as needed.
• Explore opportunities within health networks to upsell additional features.
• Relay information on account health to IL.io senior staff.

Skills

Project management

Account management

Stakeholder engagement

Communication skills

Education

Bachelor’s degree

Job description

Intelligent Location.io seeks an Account Manager to lead implementations and ongoing care for hospital accounts in Springfield, IL. You will coordinate RTLS hardware deployments, train hospital staff, and serve as the main liaison between clients and the IL.io team to ensure high satisfaction.

The role emphasizes operational excellence, proactive account growth, and clear communication with hospital stakeholders to maximize uptime and value of the tracking solution.