Hospital Retail Dining Manager

Aramark; Philadelphia (Philadelphia County); On-site; USD 65,000 - 85,000; Full time

Job summary

Aramark Healthcare+ is seeking a Retail Food Service Manager to oversee retail dining operations at Thomas Jefferson University Hospital in Philadelphia, PA. This management role focuses on developing dining solutions to meet customer needs, with a closing shift 10:30 a.m.–7:30 p.m.

and alternating weekends. The position emphasizes front-of-house management, collaboration with other departments, and driving service quality, profitability, and customer satisfaction across catering and retail

Qualifications

• Bachelor's degree or equivalent experience.
• Food Service Management experience required.
• Retail or Restaurant Food Service Management experience preferred.
• Experience with marketing, merchandising and cash handling required.
• Strong customer service and computer skills are essential in this role.
• SERV Safe certification or willing to get certified.

Responsibilities

• Manage Front of House dining operations.
• Develop and implement retail services plan to improve service, quality and profitability.
• Maintain effective working relationships with other departments to provide a unified retail experience for customers.
• Manages marketing, merchandising and cash handling procedures.
• Ensures sanitation and safety levels in respective areas are met.
• Maintains client and customer rapport for mutually beneficial business relationships.
• Drives customer service and responds to survey results.
• Directly supervises two or more employees with hiring, discipline and performance reviews and initiating pay increases
• Assists in location forecast and accounting; tracks sales trends and drives sales.
• Implements specials and pop up events (Fooda, etc).
• Manages catering including utilizing catertrax, coordinating with client, menu planning, staffing and setup.

Skills

Food service management

Customer service

Cash handling

Marketing & merchandising

Computer literacy

Staff supervision

SERV Safe certification

Education

Bachelor's degree or equivalent experience

SERV Safe certification

Job description

Aramark Healthcare+ is seeking a Retail Food Service Manager to oversee retail dining operations at Thomas Jefferson University Hospital in Philadelphia, PA. This management role focuses on developing dining solutions to meet customer needs, with a closing shift 10:30 a.m.–7:30 p.m.

and alternating weekends. The position emphasizes front-of-house management, collaboration with other departments, and driving service quality, profitability, and customer satisfaction across catering and retail