Retail Food Service Director

Aramark; Philadelphia (Philadelphia County); On-site; USD 120,000 - 180,000; Full time

Job summary

Aramark Healthcare+ is seeking a Retail Director for Jefferson Einstein Philadelphia Hospital in Philadelphia, PA. The role oversees retail and catering operations, marketing, merchandising and cash management, ensuring compliance with Aramark Healthcare+ standards and client expectations.

You will lead Retail Managers and staff, coordinate with other departments, manage multiple outlets, and drive service quality, profitability and customer satisfaction through planning, scheduling and

Qualifications

• Bachelor's degree or equivalent experience required.
• Marketing, merchandising and cash handling experience required.
• Experience managing multiple high‑volume outlets preferred.
• Strong computer skills and familiarity with retail technology.
• Food safety and sanitation knowledge required.
• Ability to provide high level of customer service.

Responsibilities

• Delivers strong operational performance by executing against standards and programs; monitors operations and takes action for optimal merchandise quality and service.
• Drives customer satisfaction and maintains client relationships.
• Ensures sanitation and workplace safety compliance.
• Supervises, trains, rounds, and manages department performance across Retail Supervisors and front-line staff.
• Develops and implements retail services plan to improve service, quality and profitability.
• Utilizes customer feedback to respond to needs and improve services.
• Interacts with Client Management and maintains client relations at all levels, identifying service expansion opportunities.
• Provides direction and manages performance for Retail Managers and staff, including development and engagement.
• Delivers component forecasts and explains variances; responsible for component accounting functions.
• Schedules and manages food service activities with cash handling, merchandising, and cost control.

Skills

Bachelor's Degree

Retail Food Service Management

Marketing

Merchandising

Cash handling

Multi-site management

Computer skills

Food Safety

Customer service

Leadership

Problem solving

Education

Bachelor's Degree or equivalent experience

Tools

Retail technology

Job description

Aramark Healthcare+ is seeking candidates for a Retail Director position at Jefferson Einstein Philadelphia Hospital, located in Philadelphia, PA. Reporting to the General Manager, the Retail Director plans, administers retail and catering operations, including marketing, merchandising and cash management and reporting processes. Ensures compliance with the standards established by Aramark Healthcare+, regulatory agencies and client. Leads retail managers, supervisors, and staff. Establishes and maintains effective working relationships with other departments to provide a unified retail experience for customers. The Retail Director may manage multiple outlets; including cafes, coffee shops/bistros, and convenience locations.

Job Responsibilities

• Delivers strong operational performance by executing against Aramark Healthcare+ and regulatory agency standards and programs, continually monitoring operations, and completing assessments and necessary action plan s to provide optimal merchandise quality and service.
• Drives customer satisfaction and maintains client relationships through rounding.
• Ensures compliance to sanitation, and general workplace safety standards.
• Supervises, staffs, trains, conducts applicable, rounding and manages the performance of the department to include the Retail Supervisors and/or front-line staff regarding retail operations, including cash handling, merchandising, product presentation, quality and cost control.
• Develops and implements retail services plan to improve service, quality and profitability of service areas.
• Utilize customer feedback to respond to customer needs and to improve retail services.
• Interacts with Client Management and maintains effective client and customer relations at all levels of client organization, including conducting round. Identifies Aramark service expansion opportunities.
• Provides overall direction and manages performance for the Retail Managers, Supervisors and/lor front line staff, ensuring employee development, engagement and compliance with human resource related policies and standards, including conducting applicable rounding.
• Develops operational component forecasts and is able to explain variances. Responsible for component’s accounting functions.
• Responsible for scheduling and managing food service activities in compliance with Aramark healthcare+ food service systems, including cash handling, merchandising, food presentation, quality and cost control.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Bachelor's Degree or equivalent experience
• Prefers a minimum of 2 years of multi-site Retail Food Service Management experience
• Marketing, merchandising and cash handling experience required.
• Experience managing multiple high volume outlets is preferred.
• Strong computer skills required, including experience implementing or maintaining retail technology.
• Food Safety and sanitation knowledge is required.
• Ability to provide a high level of customer service is critical to success in this role.
• Ability to multi-task and prioritize with a strong attention to detail
• Excellent leadership and problem solving skills is essential in this role

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing -a new challenge, a sense of belonging, or just a great place to work -our focus is helping you reach your full potential.