Retail Food Service Manager

Aramark; Philadelphia (Philadelphia County); On-site; USD 65,000 - 85,000; Full time

Job summary

Aramark Healthcare+ is seeking a Retail Food Service Manager to oversee retail dining operations at Thomas Jefferson University Hospital in Philadelphia, PA. This management role focuses on developing dining solutions to meet customer needs, with a closing shift 10:30 a.m.–7:30 p.m.

and alternating weekends. The position emphasizes front-of-house management, collaboration with other departments, and driving service quality, profitability, and customer satisfaction across catering and retail

Qualifications

• Bachelor's degree or equivalent experience.
• Food Service Management experience required.
• Retail or Restaurant Food Service Management experience preferred.
• Experience with marketing, merchandising and cash handling required.
• Strong customer service and computer skills are essential in this role.
• SERV Safe certification or willing to get certified.

Responsibilities

• Manage Front of House dining operations.
• Develop and implement retail services plan to improve service, quality and profitability.
• Maintain effective working relationships with other departments to provide a unified retail experience for customers.
• Manages marketing, merchandising and cash handling procedures.
• Ensures sanitation and safety levels in respective areas are met.
• Maintains client and customer rapport for mutually beneficial business relationships.
• Drives customer service and responds to survey results.
• Directly supervises two or more employees with hiring, discipline and performance reviews and initiating pay increases
• Assists in location forecast and accounting; tracks sales trends and drives sales.
• Implements specials and pop up events (Fooda, etc).
• Manages catering including utilizing catertrax, coordinating with client, menu planning, staffing and setup.

Skills

Food service management

Customer service

Cash handling

Marketing & merchandising

Computer literacy

Staff supervision

SERV Safe certification

Education

Bachelor's degree or equivalent experience

SERV Safe certification

Job description

Aramark Healthcare+ is seeking candidates for a Retail Food Service Manager position, to oversee retail dining operations at Thomas Jefferson University Hospital located in Philadelphia, PA. This is a management position, responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers order prepared food from a menu. This position will primarily work a closing shift of 10:30 a.m. to 7:30 p.m. and alternate weekends. The shift could vary at times to an opening shift or mid shift.

Job Responsibilities

• Manage Front of House (Cafeteria, Quick Service) dining operations
• Develop and implement retail services plan to improve service, quality and profitability of service areas.
• Maintain effective working relationships with other departments to provide a unified retail experience for customers.
• Manages marketing, merchandising and cash handling procedures.
• Ensures that requirements for appropriate sanitation and safety levels in respective areas are met
• Maintains effective client and customer rapport for mutually beneficial business relationships
• Drives customer service and tracks and responds to survey results.
• Directly supervises two or more employees with responsibility for hiring, discipline, performance reviews and initiating pay increases
• Assists in location forecast and accounting; tracks sales trends and drives sales.
• Implements specials and LTOs and coordinates pop up restaurants, Fooda, etc.
• Manages catering including utilizing catertrax, coordinating with client, menu planning, staffing and set up.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Bachelor's degree or equivalent experience
• Food Service Management experience required
• Retail or Restaurant Food Service Management experience preferred
• Experience with marketing, merchandising and cash handling required
• Strong customer service and computer skills are essential in this role
• SERV Safe certification or willing to get certified

Must be able to work a mid morning to closing shift and every other weekend.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing -a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .