Hospital Operations Manager

GoodVets; Tempe (AZ); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Employee Assistance Program (EAP)

401k retirement plan

Life Insurance

Short-Term Disability

Paid Time Off

Pet Care Discount

Teladoc access

Job summary

Mission Pet Health is seeking an Assistant Hospital Manager in Tempe, AZ to partner with the Hospital Manager and drive operational efficiency, staff development, and HR functions. You will balance administrative duties with client relations, ensure policy compliance, and support a safe hospital environment while leading a diverse team.

The role is full-time and offers comprehensive benefits. You will oversee staffing, scheduling, training, performance management, and hospital workflows, while

Qualifications

• 13 years of leadership or supervisory experience (veterinary or healthcare preferred).
• Excellent communication and conflict management skills.
• Ability to multitask and thrive in a fast-paced environment.
• Experience leading a diverse workforce and establishing a positive team culture.
• Flexibility to work a varied schedule, including some holidays and weekends.

Responsibilities

• Team Leadership: partner with Hospital Manager to address staffing, hire, train, review, and coach staff.
• Operational Flow: monitor daily schedules, appointment flow, and staffing coverage.
• Conflict Resolution: address and resolve employee conflicts and behavioral issues.
• Financial Management: manage hospital finances, cash handling, and opening/closing protocols.
• Client Experience: maintain empathy towards clients and care for pets.
• Systems & Records: document medical records and communicate with clients and teammates.

Skills

Leadership

Communication

Conflict management

Multitasking

Team development

Job description

Reporting to the Hospital Manager, you will serve as a key leader in our fast-paced, multi-doctor veterinary hospital. As the Assistant Hospital Manager, you will partner with the Hospital Manager to drive operational efficiency and team development. You will assist with essential HR functions including hiring, training, and performance management while ensuring compliance with policies that support a safe and efficient hospital environment. In this role, you act as a visible leader, balancing administrative tasks with client relations and team support.

Full‑time

Your impact will include:

• Team Leadership: You will partner with the Hospital Manager to address staffing needs, including hiring, training, reviewing, and coaching staff. You will serve as a visible leader and point of support for technicians, CSRs, and support staff.
• Operational Flow: You will monitor daily schedules, appointment flow, and staffing coverage to ensure the hospital runs smoothly and efficiently.
• Conflict Resolution: You will proactively address and work to resolve employee conflict and behavioral issues, fostering a positive team environment.
• Financial Management: You will manage the financial needs of the hospital by maintaining accurate balances through the collection of client transactions, strict cash/credit handling procedures, and managing opening/closing protocols.
• Client Experience: You will maintain a positive attitude in all interactions, proactively demonstrating empathy towards clients and treating pets with compassion and respect.
• Systems & Records: You will utilize hospital computer systems to document medical records accurately and communicate effectively with clients and teammates.

What you’ll bring to the team:

• 13 years of leadership or supervisory experience is required (veterinary or healthcare experience is preferred).
• Excellent communication and conflict management skills.
• Ability to multitask and thrive in a fast‑paced environment.
• Experience leading a diverse workforce and establishing a positive team culture.
• Flexibility to work a varied schedule, including some holidays and weekends.
• The pay range for this position is $25-$30 per hour based on experience.

Responsibilities and Benefits

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive salary and a comprehensive benefits package.

Comprehensive coverage including Health, Dental, and Vision insurance, plus access to our Employee Assistance Program (EAP).

Plan for your future with a 401k retirement plan, plus Life Insurance and Short-Term Disability options.

Commitment to Growth

We support your career goals with opportunities for professional development and training.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration and career growth.

Enjoy paid time off, discounted veterinary care for your own pets, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world‑class support to its 850+ hospital teams on a hyper‑local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award‑winning culture are the WAG values Work Together, Amaze, and Grow. Mission Pet Health is veterinarian‑led, people‑focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Physical Requirements: Ability to walk, bend, stand, and reach constantly during a work shift. Ability to lift 35-50 lbs. Manual dexterity to operate computers and office equipment.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.