Hospital Operations Manager

National Veterinary Associates; Cabin John (MD); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health Insurance Benefits

Free Mental Health Benefit Options

401k with Match

Competitive PTO Plan

Continuing Education Stipends

Job summary

National Veterinary Associates is seeking a Hospital Manager for Alpine Veterinary Hospital in Cabin John, Maryland. The ideal candidate will have leadership experience and a background in customer service. This role involves overseeing operations, managing P&L, and creating a positive culture focused on patient care.

The position offers an attractive salary of $70,000 - $80,000 annually, along with health benefits, a quarterly bonus opportunity, a 401k with match, and a competitive PTO plan.

Qualifications

• 3-5 years of experience in a managerial role including customer service experience.
• Experience in a hospital, retail, or service-based industry in positions of increased responsibility.

Responsibilities

• Oversee the hospital's performance and manage P&L.
• Collaborate with regional leadership to forecast needs.
• Manage accounts receivable and payroll for hospital staff.
• Establish and drive the culture of the hospital.
• Demonstrate and reinforce the highest level of client service.

Skills

Leadership

Customer service

Financial management

Operational efficiency

Education

Bachelor's degree in business or related field

Job description

Are you a dynamic team leader with an entrepreneurial drive? Ready to take charge of a multi‑million‑dollar business that positively impacts your community? Alpine Veterinary Hospital is actively seeking a results‑driven Manager to lead our expanding team! If this sounds like you and you have a background in retail, services, hospitality, healthcare, or consumer services, we want to hear from you!

As a Hospital Manager, you will be an essential part of the hospital management team, collaborating closely with the Managing Veterinarian to ensure the efficient and profitable operation of the hospital. Your role will drive revenue, manage costs, and cultivate a hospital culture focused on top‑notch patient care and exceptional customer service. You will oversee the planning and coordination of hospital operations while creating a supportive and cohesive team environment. Given the managerial responsibilities and the need for in‑person interaction with clients and employees, regular on‑site attendance is a fundamental requirement for this position.

Responsibilities:

• Complete ownership of P&L, accountable for the hospital's performance
• Collaborate with regional leadership to identify trends and forecast the hospital's needs
• Manage accounts receivable
• Oversee hospital inventory and control facility and administrative costs
• Manage payroll for hospital staff
• Develop the hospital schedule and manage labor costs
• Champion change and identify, document, share, and promote best practices
• Lead the hospital team to enhance processes and workflows, covering client service, operations, and administrative tasks
• Implement new technologies and initiatives to improve operational efficiency
• Establish and drive the culture of the hospital
• Track and maintain current licensures for all DVMs
• Provide feedback and handle challenging conversations
• Demonstrate and reinforce the highest level of client service

Qualifications:

• A bachelor’s degree in business or a related field is preferred
• 3-5 years of experience in a managerial role, including customer service experience
• Experience in a hospital, retail, or service‑based industry setting in positions of increased responsibility is a plus
• $70,000 - $80,000 Annually
• Quarterly Bonus Opportunity
• Health Insurance Benefits
• Free Mental Health Benefit Options
• 401k with Match
• Competitive PTO Plan
• Continuing Education Stipends

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.