Hospital Manager - Kennewick, WA

The Fix Machine Animal Health Clinic; Kennewick (WA); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) with company match

PTO & holidays

CE & development opportunities

Wellness resources

Career growth within VetCor network

Job summary

The Fix Machine Animal Health Clinic in Kennewick, WA seeks a Veterinary Hospital Manager to lead a skilled veterinary team, optimize daily operations, and enhance client and patient care. You will collaborate with veterinarians and leadership to maintain high-quality service and a positive workplace culture.

Responsibilities include staff development, efficient scheduling, client communication, and monitoring performance metrics.

Qualifications

• Leadership or management experience, ideally in a veterinary hospital or service environment.
• Strong communication, organization, and problem-solving skills.
• Ability to coach, motivate, and develop a diverse team.
• Business awareness, budgeting, staffing, and performance metrics experience.
• Client-focused mindset with commitment to excellent service.

Responsibilities

• Lead and Develop the Team: recruit, onboard, train, manage performance, and develop staff.
• Oversee Daily Operations: ensure proper staffing, workflows, and a positive environment.
• Create an Excellent Client Experience: foster clear communication and strong client relationships.
• Support Financial Performance: monitor KPIs, manage expenses, identify improvement opportunities.
• Partner with Medical Leadership: support high-quality care and efficient operations.
• Build a Positive Culture: promote collaboration, accountability, and open communication.
• Maintain Hospital Standards: ensure policy, safety, and regulatory compliance.

Skills

Leadership

Communication

Problem-solving

Organizational skills

Coaching

People management

Client service focus

Job description

Who we are

Lead with purpose. Support your team. Make a difference for pets and people.

Are you a people-focused leader who loves building strong teams and creating an exceptional client experience? Fix Machine Animal Health Clinic in Kennewick, Washington, is looking for a Veterinary Hospital Manager to help lead our hospital, support our veterinary professionals, and keep daily operations running smoothly.

We’re looking for an organized, collaborative leader who can balance the needs of the team, clients, patients, and business while creating a positive environment where people can thrive.

If you enjoy developing people, solving problems, and making a meaningful impact in veterinary medicine, we’d love to meet you!

What You’ll Do

As our Veterinary Hospital Manager, you’ll partner with the medical team and hospital leadership to support the success of the practice. Your responsibilities will include:

• Lead and Develop the Team: Support recruiting, onboarding, training, performance management, and ongoing team development.

• Oversee Daily Operations: Help ensure the hospital operates efficiently, with appropriate staffing, organized workflows, and a positive team environment.

• Create an Excellent Client Experience: Support clear communication, thoughtful service, and strong relationships with clients and their pets.

• Support Financial Performance: Monitor key performance indicators, manage expenses, and identify opportunities to improve hospital performance.

• Partner with Medical Leadership: Work closely with veterinarians and the medical team to support high-quality patient care and effective hospital operations.

• Build a Positive Culture: Encourage collaboration, accountability, and open communication while helping team members feel supported and valued.

• Maintain Hospital Standards: Help ensure compliance with applicable policies, procedures, safety standards, and regulatory requirements.

What We’re Looking For

• Previous leadership or management experience, ideally in a veterinary hospital, medical practice, or other service-focused environment.

• Strong communication, organization, and problem-solving skills.

• The ability to coach, motivate, and develop a diverse team.

• Business awareness and comfort working with budgets, staffing, and performance metrics.

• A client-focused mindset and a passion for delivering excellent service.

• The ability to manage competing priorities while remaining approachable, calm, and solutions-oriented.

• A genuine interest in animal care and supporting the people who provide it.

Veterinary management experience is a plus, but we also welcome strong leaders from other industries who are excited to grow their careers in veterinary medicine.

Why Join Fix Machine?

At Fix Machine, you’ll have the opportunity to make a difference not only in the day-to-day operations of the hospital, but also in the experience of the team members, clients, and pets who count on us. We’re looking for a manager who wants to build relationships, strengthen the team, and help the practice continue to grow.

Comprehensive Benefits

We believe our team members deserve support both professionally and personally. Eligible employees may have access to a comprehensive benefits package that includes:

• Competitive compensation.

• Medical, dental, and vision insurance.

• 401(k) retirement plan with company match, subject to plan terms.

• Paid time off and paid holidays, where applicable.

• Continuing education and professional development opportunities.

• Employee assistance and wellness resources.

• Opportunities for career growth within the Vetcor network.

• Compensation $24.04-$28.85 hourly position

Benefits and eligibility are subject to applicable plan terms and employment policies.