Hospital Manager II

Pet Services of Washington, P.S.; United States; On-site; USD 82,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Pet discounts

Job summary

VCA Parkway in Tacoma, WA is seeking a Hospital Manager to lead daily operations, mentor staff, and ensure exceptional patient care and client service.

Under the guidance of the Field Leadership team and Medical Director, you will oversee operations, budgeting, and policy implementation while fostering a respectful, collaborative workplace and driving growth.

Qualifications

• Experience managing teams and overseeing business operations (budgeting, KPIs, staffing).
• Proven ability to hire, coach, and develop high-performing teams.
• Familiar with marketing, client engagement, and driving business growth.
• Strong communicator—clear, empathetic, and confident across all levels.
• Skilled at juggling priorities in a fast-paced, service-oriented environment.
• Passionate about people, pets, and building a positive workplace culture.

Responsibilities

• Lead and support the veterinary, technical, and client service teams in achieving hospital goals
• Foster a strong hospital culture focused on quality care and client satisfaction
• Partner with the Medical Director to develop and implement operational goals and hospital policies
• Manage hiring, performance reviews, and team development, with support from Regional leadership
• Monitor hospital finances, budgeting, and KPIs to ensure long-term success
• Ensure compliance with company policies, safety standards, and local regulations
• Help maintain a positive and engaging work environment for all team members

Skills

Team management

Budgeting

KPIs

Staffing

Marketing

Client engagement

Communication

Tools

Operational metrics

Job description

VCA Parkway is a three-doctor progressive general practice located in Tacoma, WA. We offer a full range of veterinary services including soft tissue surgery, dentistry, preventive medicine, weight management and behavioral counseling. We are seeking a Hospital Manager to join our team. This key leadership role requires someone with strong interpersonal and organizational skills who can help us continue delivering exceptional patient care and outstanding client service.

Hospital Location: 14107A Pacific Avenue, Tacoma, WA 98444

About the Role

Under the guidance of the Field Leadership team and in partnership with the Medical Director, the Hospital Manager plays a critical role in the daily operations of the hospital. This includes supporting the team, overseeing business functions, and ensuring a culture of excellence in both medical care and client service.

You’ll be responsible for mentoring and developing hospital staff, managing operations and facility maintenance, supporting business growth and profitability, and helping to build a collaborative, respectful, and compassionate workplace.

Key Responsibilities

• Lead and support the veterinary, technical, and client service teams in achieving hospital goals
• Foster a strong hospital culture focused on quality care and client satisfaction
• Partner with the Medical Director to develop and implement operational goals and hospital policies
• Manage hiring, performance reviews, and team development, with support from Regional leadership
• Monitor hospital finances, budgeting, and KPIs to ensure long-term success
• Ensure compliance with company policies, safety standards, and local regulations
• Help maintain a positive and engaging work environment for all team members

Qualifications

• Experience managing teams and overseeing business operations (budgeting, KPIs, staffing)
• Proven ability to hire, coach, and develop high-performing teams
• Familiar with marketing, client engagement, and driving business growth
• Strong communicator—clear, empathetic, and confident across all levels
• Skilled at juggling priorities in a fast-paced, service-oriented environment
• Passionate about people, pets, and building a positive workplace culture

Pay Range & Benefits

We offer a variety of compensation models that provide flexibility and reward your strengths. The annualized base salary for this position typically ranges from $82k to $90k, based on experience and credentials.

• Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled.

For a complete EEO statement please see our career page at vcacareers.com.

A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world‑class medicine and hometown care to more than four million pets each year. We invest in cutting‑edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board‑certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands.