Hospital Manager II

VCA Animal Hospitals, Inc; Savoy (IL); On-site; USD 64,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Pet discounts

Job summary

VCA Heritage Animal Hospital in Savoy, Illinois, seeks an experienced Hospital Manager to lead a dedicated and long-tenured team. You will partner with the Medical Director and Regional Leadership Team to oversee daily operations, staff development, and the hospital's overall success.

The role emphasizes empathy, integrity, clear communication, and proactive leadership to deliver outstanding client experience and high-quality veterinary care.

Responsibilities

• Direct and develop the veterinary, technical and administrative staff toward quality patient care and excellent client service.
• Oversee hiring, reviewing, disciplining and terminating of professional staff with Regional Management approval.
• Review the P&L report monthly and partner with the Hospital Medical Director to increase revenue and control expenses; coordinate with home office on budget planning.
• Model an owner mentality and devote time to ensure smooth hospital operations and success.
• Minimize patient stress and refer to a specialist when prognosis improves.
• Maintain client/patient medical/surgical records and ensure logs are kept up to date.
• Supervise the administration and case review of client medical complaints.
• Represent the hospital and VCA positively in the professional community and public.

Job description

VCA Heritage Animal Hospital, a thriving 4.5 doctor practice in Savoy, Illinois, is seeking an experienced Hospital Manager to lead our dedicated and long-tenured team. Located just minutes from the University of Illinois Urbana-Champaign campus, our hospital is proud to serve the greater Urbana-Champaign community with high-quality veterinary care and exceptional client service.

As Hospital Manager, you will partner closely with the Medical Director and Regional Leadership Team to oversee daily operations, support associate development, and drive the overall success of the hospital. This role plays a key part in fostering a positive, collaborative culture while ensuring operational excellence, financial performance, and an outstanding client experience.

We are looking for a leader who:

Leads with empathy, integrity, and consistency

Builds strong relationships across all roles and departments

Communicates clearly, fairly, and effectively in all situations

Excels at time management, organization, and prioritization

Is proactive, dependable, and present for both challenges and celebrations

Actively develops others and encourages collaboration and shared ownership

Is committed to personal and professional growth

Job Responsibilities required, but not limited to:

• Direct and develop the veterinary, technical and administrative staff towards the goal of quality patient care and excellent client service; assist in the formulation of objectives and policies to ensure efficient and profitable hospital operations.
• Oversee the hiring, reviewing, disciplining and terminating of professional staff, in accordance with and with the approval of the Regional Management team.
• Review the P&L Report monthly and partner with the Hospital Medical Director to increase revenue and limit expenses; work with home office to prepare and submit the yearly budget (budget forecast, operating plan, cap-ex expenditures) and participate in the evaluation process with Regional Management team.
• Model an “owner” mentality in hospital by demonstrating a willingness to assist all employees in making the practice a success; invest the necessary amount of time to accomplish the required responsibilities and ensure the smooth operation of the hospital.
• Minimizing patient stress and discomfort; recommend referral to another VCA doctor or specialist when this is likely to significantly improve the prognosis.
• Maintain client/patient medical/surgical records and make certain all necessary logs are kept up-to-date through established protocols; assist colleagues in follow-up and future management of the patient.
• Supervise the administration and case review of client medical complaints.
• Positively represent the hospital and VCA in the professional community and to the general public.

Compensation is negotiable based on education, experience, and other relevant credentials. The US base salary range for this full-time position is $64,000 - $70,000. Our salary ranges are determined by role, level, and location. Please note that the compensation details listed in US role postings reflect the base salary only.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.