Hospital Manager II

VCA Animal Hospitals; Los Angeles (CA); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Pet care discounts

401(k) retirement plan

Job summary

VCA Animal Hospitals in Los Angeles is seeking an experienced Hospital Director to lead client service, operations, and financial performance of the hospital. You will partner with the Medical Director and Regional Leadership to deliver high-quality patient care and exceptional service.

This role emphasizes building a collaborative culture, driving accountability, and optimizing scheduling, workflow, and resources to empower clinical teams and patient outcomes.

Qualifications

• 3+ years of leadership experience in client service, operations, or hospitality-driven environments (veterinary or healthcare preferred).
• Strong people leadership and team development skills.
• Demonstrated ability to manage budgets, financial performance, and operational metrics.
• Experience in customer experience, service recovery, and workflow optimization.
• Excellent communication skills with the ability to influence across diverse teams.
• Highly organized, adaptable, and able to prioritize in a fast-paced environment.
• Professional presence with a positive, solutions-oriented mindset.
• Skilled in change management/leadership is a must.

Responsibilities

• Lead, mentor, and develop client service and administrative teams to deliver exceptional service and operational excellence.
• Drive accountability, engagement, and performance through clear expectations and consistent coaching.
• Partner with leadership to recruit, onboard, and retain top talent.
• Support performance management, including feedback, development planning, and corrective action.
• Oversee front-of-house operations, ensuring a seamless and high-quality client experience.
• Optimize scheduling, workflow, and service delivery to support patient care and efficiency.
• Lead resolution of client concerns and ensure consistent follow-up and service recovery.
• Maintain compliance with hospital protocols, medical records, and operational standards.
• Review and analyze monthly P&L statements; identify opportunities to drive revenue and manage expenses.
• Partner with the Medical Director and Regional Leadership on budgeting, forecasting, and business planning.
• Drive growth through improved client retention, service utilization, and operational efficiency.
• Support marketing and referral relationship initiatives to strengthen hospital visibility and reputation.
• Ensure the hospital environment is safe, clean, and well-maintained.
• Oversee inventory, supplies, and operational resources to support clinical teams.
• Coordinate with internal partners and vendors to maintain facility standards.
• Work in close partnership with the Medical Director to align on hospital priorities and performance.
• Collaborate with regional leadership to execute strategic initiatives and achieve business goals.
• Represent the hospital professionally within the community and referral network.

Skills

Leadership experience

People leadership

Budget management

Operational metrics

Customer experience

Change management

Job description

Hospital Director Job Description

We are seeking a highly experienced Veterinary Client Service and Operations leader to join our hospital leadership team as a Hospital Director. This role is critical to driving an exceptional client experience, strong team performance, and sustainable business growth.

This position is ideal for a leader who thrives in a fast-paced, ever-changing environment, and can balance people leadership, operational execution, and financial performance. You will partner closely with the Medical Director and Regional Leadership to ensure the hospital consistently delivers high-quality patient care and outstanding service to both clients and referring veterinarians.

Position Overview

The Hospital Manager is responsible for leading client service operations, administrative functions, and business performance of the hospital. This includes oversight of staffing, client experience, financial outcomes, and day-to-day operations.

You will serve as a key leader in fostering a collaborative, accountable, and high-performing culture across the hospital.

Key Responsibilities

Leadership & Team Development

• Lead, mentor, and develop client service and administrative teams to deliver exceptional service and operational excellence
• Drive accountability, engagement, and performance through clear expectations and consistent coaching
• Partner with leadership to recruit, onboard, and retain top talent
• Support performance management, including feedback, development planning, and corrective action

Operations & Client Experience

• Oversee front-of-house operations, ensuring a seamless and high-quality client experience
• Optimize scheduling, workflow, and service delivery to support patient care and efficiency
• Lead resolution of client concerns and ensure consistent follow-up and service recovery
• Maintain compliance with hospital protocols, medical records, and operational standards

Financial & Business Performance

• Review and analyze monthly P&L statements; identify opportunities to drive revenue and manage expenses
• Partner with the Medical Director and Regional Leadership on budgeting, forecasting, and business planning
• Drive growth through improved client retention, service utilization, and operational efficiency
• Support marketing and referral relationship initiatives to strengthen hospital visibility and reputation

Hospital Operations & Facilities

• Ensure the hospital environment is safe, clean, and well-maintained
• Oversee inventory, supplies, and operational resources to support clinical teams
• Coordinate with internal partners and vendors to maintain facility standards

Partnership & Leadership Alignment

• Work in close partnership with the Medical Director to align on hospital priorities and performance
• Collaborate with regional leadership to execute strategic initiatives and achieve business goals
• Represent the hospital professionally within the community and referral network

Qualifications

• 3+ years of leadership experience in client service, operations, or hospitality-driven environments (veterinary or healthcare preferred)
• Strong people leadership and team development skills
• Demonstrated ability to manage budgets, financial performance, and operational metrics
• Experience in customer experience, service recovery, and workflow optimization
• Excellent communication skills with the ability to influence across diverse teams
• Highly organized, adaptable, and able to prioritize in a fast-paced environment
• Professional presence with a positive, solutions-oriented mindset
• Skilled in change management/leadership is a must

What We’re Looking For

• A leader who operates with an owner mindset and takes accountability for results
• Someone who can balance people, process, and performance without losing sight of the client and patient experience
• A collaborative partner who can work effectively with both clinical and operational leaders
• A calm, decisive presence in a complex and evolving environment

Why Join Us

We offer competitive compensation and a comprehensive benefits package, including medical/dental coverage, generous pet care discounts, and opportunities for growth within a dynamic and supportive organization.

The salary range for this position is $75,000 to $90,000 annually with eligibility for performance-based incentives and a comprehensive benefits package.

Compensation is determined based on experience, skills, and scope of responsibility.

Benefits

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.