Hospital Manager II

Vicar Operating, Inc. dba VCA; Laguna Niguel (CA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid vacation/sick days

401(k)

Generous employee pet discounts

Job summary

VCA Laguna Niguel Animal Hospital in Laguna Niguel, CA seeks a Hospital Manager to lead daily operations, mentor staff, and drive patient care and client service excellence. The role partners with the Medical Director to implement operational goals, manage finances, and uphold a culture of compassion and teamwork.

You will oversee hiring, performance reviews, and staff development while ensuring compliance with safety standards and company policies.

Qualifications

• 5+ years managing teams and operations (budgeting, KPIs, staffing).
• Proven ability to hire, coach, develop high-performing teams.
• Experience with marketing, client engagement, and growth.
• Strong communicator across all levels, empathetic and clear.
• Ability to multitask in a fast-paced service environment.
• Passionate about people, pets, and positive workplace culture.

Responsibilities

• Lead veterinary, technical, and client service teams to achieve hospital goals.
• Foster culture focused on quality care and client satisfaction.
• Partner with Medical Director to develop operational goals and policies.
• Oversee hiring, performance reviews, and staff development.
• Monitor finances, budgeting, and KPIs to ensure long-term success.
• Ensure compliance with policies, safety standards, and regulations.
• Support a positive and engaging work environment for all staff.

Skills

Team leadership

Budgeting

KPIs

Marketing

Client engagement

Communication

Job description

VCA Laguna Niguel Animal Hospital is a progressive, general practice in Laguna Niguel, CA, offering a full range of veterinary services for pets across Orange County and the surrounding region. We are seeking a Hospital Manager to join our team. This key leadership role requires someone with strong interpersonal and organizational skills who can help us continue delivering exceptional patient care and outstanding client service.

About the Role

Under the guidance of the Field Leadership team and in partnership with the Medical Director, the Hospital Manager plays a critical role in the hospital's daily operations. This includes supporting the team, overseeing business functions, and ensuring a culture of excellence in both medical care and client service. You’ll be responsible for mentoring and developing hospital staff, managing operations and facility maintenance, supporting business growth and profitability, and helping to build a collaborative, respectful, and compassionate workplace.

Key Responsibilities

• Lead and support the veterinary, technical, and client service teams in achieving hospital goals
• Foster a strong hospital culture focused on quality care and client satisfaction
• Partner with the Medical Director to develop and implement operational goals and hospital policies
• Manage hiring, performance reviews, and team development, with support from Regional leadership
• Monitor hospital finances, budgeting, and KPIs to ensure long-term success
• Ensure compliance with company policies, safety standards, and local regulations
• Help maintain a positive and engaging work environment for all team members

Qualifications

• 5+ of experience managing teams and overseeing business operations (budgeting, KPIs, staffing)
• Proven ability to hire, coach, and develop high-performing teams
• Familiar with marketing, client engagement, and driving business growth
• Strong communicator—clear, empathetic, and confident across all levels
• Skilled at juggling priorities in a fast-paced, service-oriented environment
• Passionate about people, pets, and building a positive workplace culture

Pay Range & Benefits

The annualized base salary for this position typically ranges from $75,000 to $85,000, based on experience and credentials.

• medical
• dental
• vision
• paid vacation/sick days
• 401(k)
• generous employee pet discounts
• more!

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.