Hospital Manager II

VCA Animal Hospitals; Laguna Niguel (CA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) plan

Pet discount program

Paid time off

Job summary

VCA Laguna Niguel Animal Hospital in Laguna Niguel, CA seeks a Hospital Manager to lead daily operations, mentor staff, and ensure exceptional patient care and client service.

Under Field Leadership and Medical Director guidance, you’ll oversee business functions, budgeting, and policies while building a collaborative, respectful workplace and driving growth.

Qualifications

• 5+ years of experience managing teams and overseeing business operations.
• Proven ability to hire, coach, and develop high-performing teams.
• Familiar with marketing, client engagement, and driving business growth.
• Strong communicator—clear, empathetic, and confident.
• Skilled at juggling priorities in a fast-paced service environment.
• Passionate about people, pets, and building a positive workplace culture.

Responsibilities

• Lead and support veterinary, technical, and client service teams to meet hospital goals.
• Foster a culture focused on quality care and client satisfaction.
• Partner with Medical Director to develop and implement operational goals and policies.
• Manage hiring, performance reviews, and team development with regional support.
• Monitor finances, budgeting, and KPIs to ensure long-term success.
• Ensure compliance with policies, safety standards, and local regulations.
• Support a positive and engaging work environment for all staff.

Skills

Team leadership

Operations management

Budgeting

KPIs

Staff development

Marketing

Client engagement

Communication

Job description

VCA Laguna Niguel Animal Hospital is a progressive, general practice in Laguna Niguel, CA, offering a full range of veterinary services for pets across Orange County and the surrounding region.

We are seeking a Hospital Manager to join our team. This key leadership role requires someone with strong interpersonal and organizational skills who can help us continue delivering exceptional patient care and outstanding client service.

About The Role

Under the guidance of the Field Leadership team and in partnership with the Medical Director, the Hospital Manager plays a critical role in the hospital's daily operations. This includes supporting the team, overseeing business functions, and ensuring a culture of excellence in both medical care and client service. You’ll be responsible for mentoring and developing hospital staff, managing operations and facility maintenance, supporting business growth and profitability, and helping to build a collaborative, respectful, and compassionate workplace.

Key Responsibilities

• Lead and support the veterinary, technical, and client service teams in achieving hospital goals
• Foster a strong hospital culture focused on quality care and client satisfaction
• Partner with the Medical Director to develop and implement operational goals and hospital policies
• Manage hiring, performance reviews, and team development, with support from Regional leadership
• Monitor hospital finances, budgeting, and KPIs to ensure long-term success
• Ensure compliance with company policies, safety standards, and local regulations
• Help maintain a positive and engaging work environment for all team members

Qualifications

• 5+ of experience managing teams and overseeing business operations (budgeting, KPIs, staffing)
• Proven ability to hire, coach, and develop high-performing teams
• Familiar with marketing, client engagement, and driving business growth
• Strong communicator—clear, empathetic, and confident across all levels
• Skilled at juggling priorities in a fast-paced, service-oriented environment
• Passionate about people, pets, and building a positive workplace culture

Pay Range & Benefits

The annualized base salary for this position typically ranges from $75,000 to $85,000, based on experience and credentials.

• Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com