Hospital Manager II

Pet Services of Washington, P.S.; Chicago (IL); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

Paid vacation and sick days

401(k)

Generous employee pet discounts

Job summary

VCA Ark Animal Hospital in Chicago, IL is seeking a Hospital Manager to oversee daily operations and lead a compassionate team. You will mentor staff, manage budgeting, and partner with the Medical Director to maintain a culture of excellence in medical care and client service.

The role emphasizes equity, collaboration, and accountability to help the hospital grow while delivering outstanding care to pets and families.

Qualifications

• 3+ years leading teams and overseeing operations including budgets and KPIs.
• Proven ability to hire, coach and develop high-performing teams.
• Experience in marketing, client engagement and driving growth.
• Excellent communication and ability to balance multiple priorities.

Responsibilities

• Lead and support veterinary, technical, and client service teams to meet hospital goals.
• Foster a hospital culture focused on quality patient care and client satisfaction.
• Partner with Medical Director to develop and implement operational goals and policies.
• Manage hiring, performance reviews, coaching, and team development with leadership support.
• Monitor finances, budgeting and KPIs to support long-term success.
• Ensure compliance with policies, safety standards and local regulations.
• Maintain a positive, engaging workplace and promote growth through operations.
• Support hospital growth through operations, client engagement and business development.

Skills

Team leadership

Budgeting

KPIs

Staffing

Hiring & coaching

Job description

WE'RE HIRING: HOSPITAL MANAGER

VCA Ark Animal Hospital Are you an experienced leader who is passionate about people, pets, and creating an exceptional veterinary experience? VCA Ark Animal Hospital, located in the Avondale neighborhood of Chicago, IL is looking for a Hospital Manager to join our team and help lead our hospital into its next chapter of growth and success!

About the Role

Under the guidance of the Field Leadership team and in partnership with the Medical Director, the Hospital Manager plays a critical role in the daily operations of the hospital. You'll support our team, oversee key business functions, and help create a culture of excellence in both medical care and client service. This is an opportunity to make a meaningful impact by mentoring and developing team members, managing hospital operations and facility needs, supporting business growth and profitability, and building a collaborative, respectful, and compassionate workplace.

Key Responsibilities

• Lead and support the veterinary, technical, and client service teams in achieving hospital goals
• Foster a strong hospital culture focused on quality patient care and client satisfaction
• Partner with the Medical Director to develop and implement operational goals and hospital policies
• Manage hiring, performance reviews, coaching, and team development with support from Regional Leadership
• Monitor hospital finances, budgeting, and key performance indicators (KPIs) to support long-term success
• Ensure compliance with company policies, safety standards, and applicable local regulations
• Help maintain a positive, engaging, and inclusive work environment for every team member
• Support hospital growth through effective operations, client engagement, and business development

What We're Looking For

We're looking for a confident, compassionate leader who can balance the needs of people, patients, clients, and the business. Qualifications include:

• 3+ years of experience managing teams and overseeing business operations, including budgeting, KPIs, and staffing
• Proven ability to hire, coach, mentor, and develop high-performing teams
• Familiarity with marketing, client engagement, and driving business growth
• Excellent communication skills - clear, empathetic, and confident at all levels
• Ability to juggle multiple priorities in a fast-paced, service-oriented environment
• Passion for people, pets, veterinary medicine, and building a positive workplace culture

Compensation & Benefits

We offer a competitive compensation package, including bonus potential, designed to provide flexibility and reward your strengths and experience.

Annualized Base Salary: $75,000-$80,000, based on experience and credentials.

Our comprehensive benefits package includes:

• Medical, dental & vision insurance
• Paid vacation and sick days
• 401(k)
• Generous employee pet discounts
• And more!

Why VCA Ark Animal Hospital?

At VCA Ark, we believe that exceptional patient care starts with an exceptional team. We're looking for a Hospital Manager who will lead with empathy, accountability, and purpose - someone who can inspire a team, strengthen hospital operations, and help create an environment where both our people and patients can thrive.

If you're ready to make a difference and lead a team that cares deeply about what they do, we'd love to hear from you!

Join the VCA Ark Animal Hospital team and help us make every day better for pets, their families, and our team.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.