Hospital Manager - Chuckanut Valley Veterinary Clinic

Petvet-Care-Centers; Burlington (WA); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Parental Leave

401(k) with discretionary contribution

Team Member Pet Discounts

Emotional wellbeing support

Job summary

PetVet Care Centers’ Hospital Manager position at Chuckanut Valley Veterinary Clinic in Burlington, WA leads the hospital support team to ensure efficient operations, drive revenue, manage costs, and uphold a culture of high-quality patient care and exceptional client service.

The role requires leadership, staffing, budgeting, scheduling, and compliance with licensure and local regulations while partnering with the Veterinarian to deliver outstanding care.

Qualifications

• Bachelor’s degree in business, health science or related field preferred.
• Five years of direct office management experience with supervisory experience.
• Ability to provide courteous, prompt customer service.
• Proficient in Microsoft Office and related software.
• Strong organizational and time-management skills.

Responsibilities

• Supervises staff across hospital support departments and meets labor goals.
• Hires, trains, orients, and documents new staff; conducts appraisals.
• Manages schedules and coordinates with the DVM for operations.
• Oversees budgeting, purchasing, and facility maintenance.
• Ensures compliance with licensing and local regulations.
• Reviews revenue, labor, and vendor invoices weekly with leadership.

Skills

Customer service

Time management

Leadership

Communication

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Hospital Manager - Chuckanut Valley Veterinary Clinic

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Hospital Manager who works daily to develop an efficient and effective hospital support team by fostering an environment of trust, teamwork, and accountability. The Hospital Manager partners with the Veterinarian to provide an efficient and profitable operation by driving revenue and managing costs while creating a hospital culture based on high-quality patient care and excellent customer service.

Chuckanut Valley Veterinary Clinic in Burlington, WA, provides comprehensive veterinary care for companion animals within the Burlington, Washington community. The full-service hospital offers a wide range of medical services including routine wellness exams, preventive care, dentistry, diagnostics, and surgical procedures, along with additional services such as grooming, boarding, and nutritional counseling. The veterinary team is committed to delivering state‑of‑the‑art medical care in a comfortable and welcoming environment while emphasizing preventive medicine, early disease detection, and lifelong health management for pets. Through compassionate care, advanced diagnostic technology, and strong client education, the clinic focuses on improving pets’ quality of life and strengthening the bond between animals and their owners.

Why Join Us:

• Multi doctor practice offering a wide range of routine and preventive services
• State‑of‑the‑art veterinary facility
• Established in the community for over 30 years

Key Responsibilities

• Supervises the staff within all hospital support departments; achieves and maintains all labor goals.
• Hires and trains office and technical clinic support staff; responsible for new hire paperwork.
• Orients and trains new clinic staff to the hospital and duties.
• Reviews work performance of direct reports, constructively delivers feedback, resolves personnel issues, and discussions with the Regional Manager weekly.
• Conducts timely performance appraisals.
• Documents and reports accidents; files appropriate reports.
• Writes policies/procedures relating to all technical aspects of the hospital and presents for approval.
• Manages schedules for technical and administrative staff coordinates the DVM.
• Monitors Workforce Management for missed punches and management of overtime hours daily.
• Administers the daily operations.
• Works with the PetVet Care Centers support team to ensure compliance with all administrative responsibilities.
• Monitors budgets, purchases equipment and supplies, and oversees the maintenance of the facility.
• Responsible for submitting contract veterinarian invoices, submitting all local vendor invoices, ensuring invoice accuracy, and obtaining w9’s from local vendors.
• Assists in resolving issues with pet owners where appropriate.
• Reviews revenue, labor, and employee issues with the PetVet leadership on a weekly conference call; achieve goals set in each area.
• Responsible for all local accounting functions; ensure daily financial information is accurate.
• Oversees the management of the inventory and ensures proper documentation and systems are in place.
• May establish and oversee billing practices; reviews and maintains the accuracy of billing and oversees charge capturing.
• May be responsible for contracts or negotiations with insurance providers.
• Maintain compliance of current licensure and the display of the same. Maintaining updated licenses for DVMs.
• Performs other duties and responsibilities as assigned by the Manager.

Qualifications (Required)

• Applicants must be 18 years of age or older to be considered for this position.
• Bachelor’s degree in business, health science or related field strongly preferred.
• At a minimum, five years of direct office management experience, including at least two years of supervisory experience is required.
• May consider an equivalent combination of education, certification, training, and/or experience.
• Ability to provide customer service in a courteous, prompt, and efficient manner.
• Computer proficiency in using Microsoft Office products (Word, Outlook, and Excel) and applicable organization-specific software.
• Establish and maintain productive and cooperative working relationships.
• Active time management and organizational skills to complete work promptly.
• Excellent communications skills both orally and in writing.
• Must be flexible with scheduling and able to work some weekends and holidays.
• Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors.
• Depending on the functional area of assignment, tasks may involve extended periods at a keyboard or workstation and/or extended periods standing and/or walking.
• May include some climbing, balancing, stooping, kneeling, crouching, or crawling.
• Some tasks involve the periodic performance of moderately physically demanding work, usually involving lifting or carrying moderately heavy animals (up to 50 pounds).
• Other duties and responsibilities as assigned by management.

Preferred Skills (Nice to Have)

• Certified Veterinary Practice Manager (CVPM) or Master of Healthcare Administration (MHA) is preferred.
• Analytical skills: strong ability to analyze information quickly and efficiently as it relates to the hospital’s finances.
• Strategic planning: the ability for financial forecasting, marketing plans, and long‑term plans for the growth of the practice.
• Leadership: ability to effectively manage and direct hospital staff towards a common goal.
• Decision‑making skills: possess the ability to make good decisions, solve problems, and decide on essential matters.
• Communications: demonstrate the ability to communicate, orally, and in writing, effectively to convey necessary information to hospital staff.
• Resourcefulness and adaptability: the ability to take the initiative and get things done as well as the ability to adapt to changes or new information.
• Compliance: ability to understand and manage important compliance regulations and requirements of the hospital.
• Planning and prioritizing: must be able to organize work efficiently, set priorities, and establish plans and timetables for achieving goals.

What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay Range

$80,169 — $85,000 USD

At PetVet Care Centers, we’re committed to aCulture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 400 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high‑quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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