Hospital Liaison- Mckenzie

Infinity Healthcare Consulting; McKenzie (TN); On-site; USD 42,000 - 65,000; Full time

Job summary

Infinity Healthcare Consulting seeks a Hospital Liaison to ensure smooth admissions from acute and post-acute care, coordinating referrals and transitions. You will work with AD Concierge and leadership to drive daily admissions and enhance patient experience.

You will develop relationships with discharge planners, manage CarePort referrals, and provide timely, accurate responses while maintaining CRM data and forecasting dashboards.

Qualifications

• GED or High School Diploma with 2 years’ experience; preferred associate degree
• Must meet health assessment requirements regulated by the state.

Responsibilities

• Stationed daily at primary account to maximize market engagement and referrals.
• Review CRM dashboard for accurate reporting and forecasting.
• Respond to referrals on Careport and other platforms daily.
• Provide timely answers for all incoming referrals.
• Collaborate with Leadership to expedite delays and solutions.
• Daily updates with AD Concierge on pending referrals for Forecast.
• Input PCC data including demographics and guardians.
• Weekly Reports
• Participate in Quarterly Business Development meeting, aligning initiatives to grow census and market exposure.
• Overseeing Guest Relations and Concierge initiatives including patient rounding and testimonials.

Skills

CRM dashboard usage

Referral coordination

Stakeholder communication

Time management

Multi-tasking

Education

GED/High School Diploma

Associate degree in healthcare or related field

Job description

We are looking for an Hospital Liaison!

We value quality care as well as a productive, rewarding workplace culture.

Our comprehensive benefit package includes Excellent Pay, Tuition Reimbursement, Paid Vacation Time, Paid Sick Time, Group Health Insurance, Dental and Vision Insurance, Life insurance plans, Disability plans, 401K

The Hospital Liaison has an essential role in ensuring a seamless transition for all admissions from acute or post acutecare. Your collaborative engagement is significant to coordinate admissions and communication to maintaincontinuity, and ensure the best care, our communities have come to expect. You will generateand manage referrals and admissions from hospitals. You will take lead developing relationships with hospital dischargeplanners, and developing initiatives that align with market to grow business and identify new opportunities. Hospital Liaisonswork very closely with our AD Concierge and leadership, to drive daily admissions. Time Management, andmulti- tasking will be necessary for market growth. Our staff and residents will rely on your knowledge and detail toachieve the best patient experience.

Role Responsibilities

• Stationed daily at primary account to maximize market engagement, and referral review efforts.
• Review and update CRM Dashboard for accurate reporting via Forecast and other communication platforms.
• Respond to all incoming referrals on Careport and/or other referral platforms timely, daily, and throughoutthe day.
• Provide definitive answers for all incoming referrals within an hour of receiving and/or by end of day, ifappropriate.
• Communicate/Collaborate with Business Development and Operations leadership to expedite any delays,barriers, and solutions in real time to expedite, definitive answers.
• Collaborate with AD Concierge on daily updates regarding all pending referrals for Forecast.
• Collaborate with Transitional Advisors on communication with incoming referral, and admissions onCarePort, and other referral platforms.
• Timely PCC data input including patient demographics, resident representative, POA, and Guardianinformation.
• Weekly Reports
• Participate in Quarterly Business Development meeting, aligning initiatives grow census, and market exposure.
• Complete daily Forecast for Team review via Census call, Morning meetings and/or standdown.
• Overseeing Guest Relations and Concierge initiatives including patient rounding, assisting with testimonials,and promoting positive outcomes.

Qualifications

• Must possess, as a minimum, a GED, or High School Diploma, with 2 years’ experience. Preferred associatedegree in healthcare, business or similar with 1 year experience
• Must meet health assessment requirements regulated by the state.
• Must be capable of performing the essential functions of the job.
• Must have initiative, patience, compassion, self-motivation, and solution oriented.