Hospital Liaison

Lincare Holdings; Venice (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Lincare Holdings seeks a Liaison to coordinate O2 portability equipment and small DME at discharge, educate patients and case managers on insurance criteria and required documentation. Daily rounds with hospital case managers ensure timely discharge and setup.

The role requires strong communication, ability to read and interpret guidelines, and capability to prepare setup paperwork and collect CMNs for billing. Training in Medicare rules and patient interaction is essential.

Qualifications

• High school diploma or GED or 1–3 months related experience or training, or equivalent combination of education and experience

Responsibilities

• Stock vehicle daily with necessary equipment, disposables, and paperwork for that day
• Make rounds to contact all case managers at each facility to coordinate discharges
• Inform hospital centers about O2 discharges to schedule home setup of equipment
• Explain insurance coverage criteria to case managers and patients as applicable
• Complete setup paperwork daily for all equipment delivered
• Assist with obtaining CMNs and chart notes for daily billing
• Interact with patients, physicians, and hospital staff on a daily basis
• Learn Medicare coverage guidelines and documentation requirements including CMNs
• Read and interpret safety rules, operating instructions, and procedure manuals
• Write routine reports and correspondence
• Speak effectively before groups of customers or employees
• Perform basic arithmetic and data interpretation tasks
• Apply instructions furnished in written or oral form
• Handle problems with multiple concrete variables in standardized situations

Skills

Excellent communication

Patient interaction

Medical equipment setup

Documentation and billing

Multitasking

Education

High school diploma or GED

Job description

The Liaison will interact daily with hospital case managers at each facility assigned to deliver and set up O2 portability, nebulizers, and small DME items for patient discharge. The Liaison will provide education on insurance criteria and documentation requirements, equipment, and programs available to benefit patients and to facilitate discharge.

Job Responsibilities:

• Stock vehicle daily with necessary equipment, disposables, patient setup paperwork and marketing literature needed for that day
• Make rounds to contact all case managers each day at each facility assigned to them to let them know they are at the facility should case managers identify a patient discharge equipment need
• Communicate with center throughout the day on O2 discharges so that center can schedule SR to complete home set up of equipment
• Understand and communicate coverage criteria to case managers and patients as applicable
• Complete setup paperwork daily for all equipment delivered
• Assist with getting CMNs and chart notes as requested by center daily required for billin

• Excellent communication skills, comfortable interacting with patients, physicians, and hospital staff on a daily basis
• Gain knowledge of basic Medicare coverage guidelines and documentation requirements including CMNs, responsible for gathering this information for reimbursement
• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Write routine reports and correspondence
• Speak effectively before groups of customers or employees
• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Compute rate, ratio, and percent
• Draw and interpret bar graphs
• Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Deal with problems involving several concrete variables in standardized situations

Education and Experience:

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience

Physical Demands:

The employee must occasionally lift and/or move up to 100 pounds.