Hospital Liaison

Lincare Holdings; River Ridge (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

Lincare Holdings is seeking a Liaison in River Ridge, Florida, responsible for interacting with hospital case managers to facilitate O2 and DME setups for patient discharges.

The role requires excellent communication skills and knowledge of Medicare coverage guidelines. The Liaison will stock vehicles, assist with documentation, and communicate daily with facilities to ensure patient needs are met.

A high school diploma or equivalent experience is required.

Qualifications

• Excellent communication skills, comfortable interacting with patients, physicians, and hospital staff.
• Knowledge of Medicare coverage guidelines and documentation requirements.
• Ability to read and interpret safety rules and procedure manuals.

Responsibilities

• Stock vehicle with necessary equipment for patient setups.
• Contact case managers daily regarding patient discharge equipment needs.
• Communicate with center about O2 discharges for timely setups.
• Complete setup paperwork for all delivered equipment.
• Assist with gathering CMNs and chart notes for billing.

Skills

Excellent communication skills

Knowledge of Medicare coverage guidelines

Ability to read and interpret safety and procedure documents

Writing routine reports and correspondence

Effective speaking skills

Education

High school diploma or GED

Job description

The Liaison will interact daily with hospital case managers at each facility assigned to deliver and set up O2 portability, nebulizers, and small DME items for patient discharge. The Liaison will provide education on insurance criteria and documentation requirements, equipment, and programs available to benefit patients and to facilitate discharge.

Job Responsibilities

• Stock vehicle daily with necessary equipment, disposables, patient setup paperwork and marketing literature needed for that day
• Make rounds to contact all case managers each day at each facility assigned to them to let them know they are at the facility should case managers identify a patient discharge equipment need
• Communicate with center throughout the day on O2 discharges so that center can schedule SR to complete home set up of equipment
• Understand and communicate coverage criteria to case managers and patients as applicable
• Complete setup paperwork daily for all equipment delivered
• Assist with getting CMNs and chart notes as requested by center daily required for billin

Qualifications

• Excellent communication skills, comfortable interacting with patients, physicians, and hospital staff on a daily basis
• Gain knowledge of basic Medicare coverage guidelines and documentation requirements including CMNs, responsible for gathering this information for reimbursement
• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Write routine reports and correspondence
• Speak effectively before groups of customers or employees

Education and Experience

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience

Physical Demands

The employee must occasionally lift and/or move up to 100 pounds.