Hospital Liaison

Lincare Holdings; Charlotte (NC); On-site; USD 42,000 - 52,000; Full time

Job summary

Lincare Holdings in Charlotte, NC seeks a proactive coordinator to support home medical equipment delivery and discharge processes. You will stock vehicles, liaise with case managers, and ensure timely setup and documentation for patients.

The role emphasizes strong communication with patients, physicians, and hospital staff, familiarity with Medicare guidelines, and accurate completion of CMNs and chart notes for reimbursement.

Qualifications

• High school diploma or GED or equivalent; 1–3 months related experience or training.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Excellent communication and daily interaction with patients, physicians, and hospital staff.

Responsibilities

• Stock vehicle daily with equipment, disposables, patient setup paperwork, and marketing literature.
• Make rounds to contact case managers at each facility to flag patient discharge equipment needs.
• Communicate with centers on O2 discharges so home setup can be scheduled by SR.
• Explain coverage criteria to case managers and patients when applicable.
• Complete setup paperwork daily for all equipment delivered.
• Assist with obtaining CMNs and chart notes for billing as required.

Skills

Excellent communication

Reading & comprehension

Basic math

Public speaking

Education

High school diploma or GED

1–3 months related experience

Job description

Job Responsibilities:

• Stock vehicle daily with necessary equipment, disposables, patient setup paperwork and marketing literature needed for that day
• Make rounds to contact all case managers each day at each facility assigned to them to let them know they are at the facility should case managers identify a patient discharge equipment need
• Communicate with center throughout the day on O2 discharges so that center can schedule SR to complete home set up of equipment
• Understand and communicate coverage criteria to case managers and patients as applicable
• Complete setup paperwork daily for all equipment delivered
• Assist with getting CMNs and chart notes as requested by center daily required for billin

• Excellent communication skills, comfortable interacting with patients, physicians, and hospital staff on a daily basis
• Gain knowledge of basic Medicare coverage guidelines and documentation requirements including CMNs, responsible for gathering this information for reimbursement
• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Write routine reports and correspondence
• Speak effectively before groups of customers or employees
• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Compute rate, ratio, and percent
• Draw and interpret bar graphs
• Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Deal with problems involving several concrete variables in standardized situations

Education and Experience:

• High school diploma or general education degree (GED),or one to three months related experience and/or training,or equivalent combination of education and experience

Physical Demands:

The employee must occasionally lift and/or move up to 100 pounds.